Pearlz Guerrero
Round Rock,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Server
Pappadeaux
Austin, TX
07.2024 - Current
- Attend weekly vendor trainings & daily team meetings to review shift performance.
- Deliver exceptional customer service to 100- 200 customers daily in a fast paced environment supporting $8,000 in daily revenue.
- Collaborated with kitchen staff & management to ensure order accuracy and resolve any issues , maintaining a seamless flow of service.
- Handle challenging customer situations with professionalism & empathy , resolving issues to the satisfaction of both guests & management.
- Develop rapport with guests and assist in generating repeat business by providing exceptional customer service.
- Stay informed about daily specials, new menu items, & promotions.
- Uphold high standards of sanitation in accordance with health department regulations.
Server
Saltgrass Steakhouse
San Antonio, Texas
04.2022 - 07.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - Healthcare
US Career Institute
Skills
- Excellent customer service skills
- Strong communication & interpersonal skills
- Ability to work in a fast paced environment
- Multitasking & time management skills
- Attention to detail & accuracy
- Team collaboration
Timeline
Server
Pappadeaux
07.2024 - Current
Server
Saltgrass Steakhouse
04.2022 - 07.2024
Some College (No Degree) - Healthcare
US Career Institute