Pearson Yopp
Wilmington,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Representative
Globe Life Family Heritage
05.2024 - Current
- Successful in developing new business and increasing sales
- Great interactive and time management skills
- Follow up on potential leads and search existing client lists to find opportunities for upselling
- Sales software proficiency
- Territory Management
- Building and maintaining relationships with customers
Executive Assistant
River Road Construction, LLC
12.2022 - 05.2024
- Executive administrative and personal assistance for owner of company
- Processed all payroll and handled all human resources
- Data entry, accounts payable, and account receivable
- Match and coded vendor invoices and receipts to respective jobs
- Vendor meetings for all new home consultants
- Owner’s right hand in selection process of materials for new construction and sales
- Distribution of materials in the field and office
- Secured permits for development process and assisted with acquiring teams for sales of new construction homes
- Organized owners schedule, meetings, and due dates for company and personal accounting
- Responsible to promptly communicate with office employees, deliver ARC submissions and building and development permits
Server
Palm Valley Outdoors, Bar & Grill
01.2022 - 11.2022
- Superior customer service skills
- Used interpersonal communication skills to attract more business and increase sales
- Inventory of all supplies needed before and after shifts following the sanitation guidelines
- Trained new employees on POS system, sanitation guidelines, upscaling sales, and how to process sales with receipts.
Executive Assistant
IV League Realty
02.2022 - 06.2022
- Organized and planned meetings with potential clients and team members to grow company and increase client base
- Used marketing skills for advertising in all homes for sale, created flyers and templates for organization events and potential home buyers in accordance to state laws
- Assisted in team building and group working skills.
Server
Hang Ten Grill
06.2020 - 10.2021
- Shift Manager when general manager was not on site; securely closing facility and overseeing all employees
- Monitored and maintained inventory for the restaurant after each shift
- Used interpersonal communication skills to increase sales and attract new customers
- Protect establishment and people by adhering to sanitation, safety, and alcohol beverage control policies
- Answer incoming calls to the restaurant and provide appropriate service
- Provide excellent customer service skills to all clientele.
Administrative Assistant/Labor Worker
Rockford Real-estate
05.2015 - 08.2019
- Operate heavy machinery equipment to install infrastructure and roads in new residential neighborhoods
- Assisted in payroll duties, accounts receivable, and accounts payable
Education
Bachelor of Science in Business Administration - Management
East Carolina University College of Business
Greenville, NC05.2021
Skills
- Skilled in QuickBooks, Microsoft Excel, PowerPoint, and Word
- Strong creative problem solving skills
- Efficient worker, quick learner, detail oriented, self motivated
- Manage well under pressure with multi-tasking skills
- Team player with a CAN-DO attitude and great personable skills
- Performance Tracking
- Objection handling
- Negotiation Tactics
- Product and Service Sales and Knowledge
- Sales strategy development
- Sales closing
- Cold-calling
Activities
- 08/17 - 05/20, East Carolina University Softball Team
- 02/23, Nicaragua Mission Trip
- 10/23, Licensed North Carolina Notary
- 06/24, Licensed in North Carolina Health and Accident Insurance
Timeline
Sales Representative
Globe Life Family Heritage
05.2024 - Current
Executive Assistant
River Road Construction, LLC
12.2022 - 05.2024
Executive Assistant
IV League Realty
02.2022 - 06.2022
Server
Palm Valley Outdoors, Bar & Grill
01.2022 - 11.2022
Server
Hang Ten Grill
06.2020 - 10.2021
Administrative Assistant/Labor Worker
Rockford Real-estate
05.2015 - 08.2019
Bachelor of Science in Business Administration - Management
East Carolina University College of Business
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