Pedrilanda Dorvilien
Registered Nurse
West Palm Beach,FL
Summary
Dedicated Registered Nurse with hands-on clinical experience in medical-surgical, pediatrics, obstetrics, telemetry, and oncology. Seeking an entry-level nurse position with a reputable organization to deliver patient-centered care and contribute to quality patient outcomes. Excited to collaborate with a dynamic healthcare team for personal and professional growth.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Patient Access Coordinator
Health Care District Of Palm Beach County
West Palm Beach, Florida
11.2022 - Current
- Facilitated patient access by scheduling appointments, verifying insurance, and coordinating referrals to ensure seamless care delivery.
- Managed 80 incoming calls, patient registration, including gathering demographic information, verifying eligibility, and obtaining authorizations for medical services.
- Perform exceptional care by responding promptly to patient requests. Strive to anticipate patient needs and resolve them proactively.
- Provided excellent customer service by addressing patient inquiries and resolving issues promptly and professionally.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
Medical Administrative Assistant
Fresenius Medical Care
West Palm Beach , Florida
05.2019 - 11.2022
- Provided administrative support to dialysis clinic operations, ensuring efficient scheduling and coordination of patient treatments.
- Worked with medical office staff to ensure completion of tasks on schedule.
- Assess patient conditions during admission and during each shift as scheduled, identifying and reporting any changes in patient status.
- Coordinated with clinical staff to manage patient flow and address operational needs in a fast-paced environment.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Collaborated with healthcare professionals to maintain high-quality care across departments such as answering messages for 5 physicians for Nephrology care.
Certified Nursing Assistant
Jupiter Medical Center
Jupiter, Florida
10.2014 - 05.2019
- Provided compassionate, hands-on care to patients, assisting with activities of daily living (ADLs) such as bathing, grooming, feeding, and mobility.
- Ensured patient comfort by repositioning, providing clean linens, and addressing immediate needs promptly.
- Monitored and documented vital signs, including blood pressure, temperature, pulse, and respiratory rates, and reported changes to the nursing team.
- Fostered positive relationships with patients and families, delivering care with empathy and professionalism.
- Supported needs of 12+ residents under long-term care.
Certified Nursing Assistant
Wood Lake Nursing and Rehab
Greenacres, Washington
02.2012 - 10.2014
- Supported nurses and medical staff during procedures, including preparing equipment and transporting patients.
- Assisted in maintaining a clean and safe environment by adhering to infection control protocols and organizational policies.
- Assisted residents with personal care needs, including dressing, toileting, and meal assistance, while respecting their dignity and independence.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Supported needs of 10+ residents under long term care.
Education
Associate of Nursing -
NRI Institute of Health Sciences
West Palm Beach, FL 05.2017 - 11.2018
Bachelor of Science in Health Management -
Palm Beach State College
Lake Worth, FL 05.2014 - 05.2017
Associate of Arts -
Palm Beach State College
Lake Worth, FL 08.2010 - 05.2013
Skills
Certifications
- Registered Nurse (RN), Florida State Board of Nursing, 2025
- Certified Nursing Assistant (CNA), 2010
Timeline
Patient Access Coordinator
Health Care District Of Palm Beach County
11.2022 - Current
Medical Administrative Assistant
Fresenius Medical Care
05.2019 - 11.2022
Associate of Nursing -
NRI Institute of Health Sciences
05.2017 - 11.2018
Certified Nursing Assistant
Jupiter Medical Center
10.2014 - 05.2019
Bachelor of Science in Health Management -
Palm Beach State College
05.2014 - 05.2017
Certified Nursing Assistant
Wood Lake Nursing and Rehab
02.2012 - 10.2014
Associate of Arts -
Palm Beach State College
08.2010 - 05.2013
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