Pedro Azevedo
Miami Beach,FL
Summary
With 4+ years working with Customer service. Very passionate about what I do and I do my best with every transaction, I know the importance to make my clients happy with the most valuable thing that they own: their home. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
11
11
years of professional experience
Work History
Sales Associate
Douglas Elliman Real Estate
Miami, United States
01.2025 - Current
- Assisted clients in property searches to match their specific needs.
- Developed strong relationships with clients, providing exceptional customer service.
- Handled customer complaints in a professional manner.
- Conducted market research to identify trends and competitive listings.
Real Estate Agent
Haus Realty
Miami Beach, United States
01.2022 - 01.2025
- Conducted market research to determine property values and trends.
- Developed marketing strategies to promote listings effectively.
- Negotiated contracts between buyers and sellers for optimal agreements.
- Maintained strong relationships with clients through regular communication.
Real Estate Agent
Brown Harris Stevens
Miami Beach, United States
01.2021 - 12.2021
- - Sonia and Keith team
Sales Associate
Theory
Miami/Fort Lauderdale Area
09.2019 - 01.2021
- Providing excellent service sharing product and brand knowledge for +10 customers daily.
- Meeting and exceeding daily and weekly sales goals.
- Maintaining the stock and inventory reports
Personal Shopper
Self-Employed
Miami/Fort Lauderdale Area
01.2017 - 01.2021
- Setting up appointments with potential and existing clients based on client needs.
- Advising clients with expert knowledge on brands, fit and style.
Administrative Assistant
Haus Design, Decoração & Arte
Miami Beach
05.2018 - 05.2019
- Managed office correspondence and ensured timely delivery of communications.
- Organized client meetings and maintained schedules for design consultations.
- Assisted in preparing design proposals and presentations for client review.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Assistant Manager
Inbrands
01.2016 - 12.2016
- Processed customers payments, schedule and direct staff in daily work assignments to maximize productivity.
- Developed and manage teams of 4+ employees.
- Effectively manage all daily store operations involved in running the business, this includes working collaboratively with my store's management team.
- Trained and developed store associates, which includes new hires and develop of existing talent to drive results and overall store experience.
Sales Representative
Osklen
Brazil
01.2015 - 12.2016
- Presented all the products of the current collection, advised the customer and clarified the characteristics, benefits, payment conditions and deadlines, in order to optimize the sales volume of the company.
- Provided exceptional customer service to diverse clientele.
- Developed contact lists of potential customers and researched pre-and post-sales.
Education
BBA - Management
Universidade Estadual Do Piauí
Brazil01.2015
Skills
- Customer relationship management
- Visual merchandising
- Problem solving
- Upselling and cross selling
- Energetic self-starter
- Listening skills
Personal Information
Title: Real Estate Advisor
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Sales Associate
Douglas Elliman Real Estate
01.2025 - Current
Real Estate Agent
Haus Realty
01.2022 - 01.2025
Real Estate Agent
Brown Harris Stevens
01.2021 - 12.2021
Sales Associate
Theory
09.2019 - 01.2021
Administrative Assistant
Haus Design, Decoração & Arte
05.2018 - 05.2019
Personal Shopper
Self-Employed
01.2017 - 01.2021
Assistant Manager
Inbrands
01.2016 - 12.2016
Sales Representative
Osklen
01.2015 - 12.2016
BBA - Management
Universidade Estadual Do Piauí