Summary
Overview
Work History
Education
Skills
Timeline
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Pedro Calero

Pensilvania,PA

Summary

As an Uber Partner, I excelled in enhancing passenger satisfaction through exceptional service, achieving high customer ratings. My adeptness in route planning and strong communication skills ensured timely, safe, and efficient rides. Demonstrating flexibility and a commitment to cleanliness, I maintained a positive rapport with passengers, embodying reliability and professional excellence.

Overview

6
6
years of professional experience

Work History

Uber Partner

Uber
04.2018 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Accepted and processed fares.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Adhered to all safety regulations and traffic laws while driving.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Processed payments for rides and provided accurate change when necessary.
  • Remained calm and poised in emergent situations.
  • Delivered passengers to destinations safely and on time.

Education

12 - Magisterio

Jose De La Luz
Cuba
07.2009

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational Awareness
  • Driving Safety
  • Strong navigation
  • Vehicle Maintenance
  • Route Planning
  • Tech-savviness
  • Time Management
  • Passenger transportation
  • Customer Engagement
  • Schedule Management
  • Safe Driving
  • Customer Service
  • Dependable and Trustworthy
  • Dependable and reliable
  • Effective communication skills
  • Communication and Interpersonal Skills

Timeline

Uber Partner

Uber
04.2018 - Current

12 - Magisterio

Jose De La Luz
Pedro Calero