Pedro Diaz Gonzalez
Hialeah,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn Express and Suites
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Navarro Pharmacy Crew Member
Crew Member
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
Inventory Specialist
Fresco Y Mas
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Crew Member
Little Caesars
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
Customer Service Representative/Sales
Estrella Insurance
02.2023 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Education
No Degree -
George T Baker Aviation School
Miami, FLHigh School Diploma -
Hialeah Gardens High School
Hialeah, FL07.2020
Skills
- Front Desk Operations
- Balancing Transactions
- Daily Reporting
- Generating Reports
- Consultative Sales
- Account updating
- Information Security
- Complaint resolution
- Order Fulfillment
- Cycle counting
- Data Management
- Vendor Management
Certification
Florida 440 Customer Representative License
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative/Sales
Estrella Insurance
02.2023 - Current
Night Auditor
Holiday Inn Express and Suites
Navarro Pharmacy Crew Member
Crew Member
Inventory Specialist
Fresco Y Mas
Crew Member
Little Caesars
No Degree -
George T Baker Aviation School
High School Diploma -
Hialeah Gardens High School
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