Pedro Felix
Coachella,CA
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Oasis Country Club. Proven ability to enhance guest satisfaction through effective multitasking and suggestive selling, while maintaining high cleanliness standards. Recognized for training new staff and improving service efficiency in high-volume dining environments.
Overview
7
7
years of professional experience
Work History
Server
Oasis Country Club
Palm Desert, CA
06.2025 - Current
- Delivered exceptional customer service by accurately taking and processing orders.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed cash register operations, handling payments and balancing transactions efficiently.
- Trained new servers on menu items, service protocols, and company standards.
- Resolved customer complaints promptly to enhance dining experience and satisfaction.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Recommended menu items based on customer preferences, increasing overall sales effectiveness.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Busser
Oasis Country Club
Palm Desert, CA
10.2023 - 05.2025
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness of dining areas, ensuring a welcoming atmosphere for patrons.
- Supported table turnover by efficiently clearing and resetting tables after each service.
- Collaborated with kitchen staff to streamline food service operations during peak hours.
Dishwasher
Oasis Country Club
Palm Desert, CA
02.2023 - 04.2023
- Operated dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Sorted and organized dishware to streamline workflow and reduce retrieval time.
- Assisted kitchen staff by providing clean utensils and cookware as needed during meal prep.
- Maintained high standards of hygiene by regularly cleaning work area and equipment.
Cashier
Mcdonals
Coachella
10.2018 - 05.2019
- Processed customer transactions efficiently and accurately.
- Assisted in maintaining cleanliness and organization of the front counter area.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash register, balanced drawers, and prepared deposits at end of shifts.
Education
High School Diploma -
Indio High School
Indio, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Beverage preparation
- Banquet coordination
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Server
Oasis Country Club
06.2025 - Current
Busser
Oasis Country Club
10.2023 - 05.2025
Dishwasher
Oasis Country Club
02.2023 - 04.2023
Cashier
Mcdonals
10.2018 - 05.2019
High School Diploma -
Indio High School