Pedro Figueroa
El Monte,CA
Summary
Dynamic Retail Representative with RJ Reynolds Tobacco, recognized for enhancing customer satisfaction through exceptional service and effective complaint resolution. Proficient in cash handling and inventory management, I consistently exceeded sales targets while employing strategic promotional techniques. Committed to creating inviting store environments and delivering impactful brand representation.
Overview
5
5
Certification
25
25
years of professional experience
Work History
District Sales Representative
California State Lottery
03.2009 - 08.2024
- Established long-term partnerships with local businesses, creating valuable referral networks that generated new leads.
- Regularly exceeded personal sales targets while maintaining high levels of customer satisfaction.
- Organized successful promotional events that led to increased brand awareness and revenue growth within the district.
- Boosted District sales by implementing targeted marketing strategies and identifying potential growth opportunities.
- Set and achieved company defined sales goals.
Retail Representative
RJ Reynolds Tobacco
08.1998 - 08.2007
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
- Adhered strictly to company policies regarding safety procedures, ensuring a safe environment for both employees and shoppers.
- Kept store clean and organized, contributing to an inviting atmosphere for customers.
- Resolved customer complaints professionally, turning potential negative experiences into positive outcomes.
- Maintained up-to-date knowledge of products and promotions to provide accurate information to customers.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Managed inventory efficiently, ensuring adequate stock levels and reducing shrinkage.
- Increased sales through effective product promotion and upselling techniques.
- Contributed to achieving monthly sales goals by consistently meeting or exceeding individual performance targets.
- Utilized POS system proficiently for processing transactions, returns, exchanges, and inventory management tasks.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
- Conducted product demonstrations to showcase features and benefits, driving sales growth.
Education
High School Diploma - General Studies
Fairfax High School
7850 Melrose Ave06.1989
Skills
- Customer engagement
- Cash handling proficiency
- Store maintenance
- Merchandise display
- Brand representation
- Promotional strategies
- Customer service
- Customer assistance
- Complaint handling
- Complex Problem-solving
Accomplishments
Accomplished skills workshops. Also product knowledge training. Completed 10 years of service.
Also expert in customer complaints.
Certification
Have many certificates with RJ Reynolds tobacco.
Have product and sales advertising certificates.
Went to many workshops on sales and customer service.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
District Sales Representative
California State Lottery
03.2009 - 08.2024
Retail Representative
RJ Reynolds Tobacco
08.1998 - 08.2007
High School Diploma - General Studies
Fairfax High School
Similar Profiles
Terry CharlesTerry Charles
Cook / Baker at State of Oklahoma Lottery CommissionCook / Baker at State of Oklahoma Lottery Commission
Wayne RiddellWayne Riddell
Casino Compliance Officer at State of Maryland Lottery and GamingCasino Compliance Officer at State of Maryland Lottery and Gaming
Joseph TrabuccoJoseph Trabucco
Claims Analyst at Massachusetts State Lottery CommissionClaims Analyst at Massachusetts State Lottery Commission
Justin DoradoJustin Dorado
Certified Surgical Technologist at UCLA Santa Monica HospitalCertified Surgical Technologist at UCLA Santa Monica Hospital
Ashley ErazoAshley Erazo
Photographer at Mountain View High SchoolPhotographer at Mountain View High School