Pedro Herrera
Romeoville,IL
Summary
Proven leader at United Flexible, adept in operations management and fostering workplace safety, significantly enhanced customer satisfaction and operational efficiency. Skilled in employee training and staff management, demonstrated through process optimizations and a commitment to excellence. Achieved notable improvements in on-time delivery rates, showcasing a blend of technical proficiency and interpersonal effectiveness.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
United Flexible
Romeoville, IL
08.2011 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations
Inside Sales Associate
United Flexible
Romeoville, IL
08.2011 - 01.2020
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Identified consumer interests and key market identifies for new accounts.
Quality Control Crew Leader
United Flexible
Romeoville, IL
08.2011 - 01.2020
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Assembly Test Technician
United Flexible
Romeoville IL
08.2011 - 01.2020
- Implemented process improvements that resulted in shorter lead times and increased on-time delivery rates.
- Reduced errors with meticulous attention to detail during assembly and testing procedures.
- Communicated data analysis and interpreted test results through both verbal and written reports.
- Performed root cause analysis of failed components during test inspections, providing valuable feedback to design engineers for future improvements.
Education
High School Diploma -
Thomas Kelly High School
Chicago, ILSkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Safety understanding
- Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
United Flexible
08.2011 - 01.2020
Inside Sales Associate
United Flexible
08.2011 - 01.2020
Quality Control Crew Leader
United Flexible
08.2011 - 01.2020
Assembly Test Technician
United Flexible
08.2011 - 01.2020
High School Diploma -
Thomas Kelly High School