Pedro Juan Torres Vazquez
Mechanicsburg,PA
Summary
Diligent Supervisor Operational with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Obtaining this position I will use my experience to apply my knowledge in my area of expertise. I possess the capacity to exercise the profession because I have a great performance in the area of work and good communication with the personnel. I would like to contribute to the company all the knowledge and skills acquired to reach my personal and company's goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor (Senior Dealer)
Hollywood Casino at Penn National Race Course
04.2023 - Current
- Supervise the Dealer and provide training and coaching to improve performance.
- As a Senior Dealer, must be able to accurately complete any and all necessary documentation needed to properly track guests' play and issue complimentary, within set guidelines.
- Perform technical and functional gaming duties as per casino management regulations.
- Oversee multiple tables, mentor new dealers, and assist in managing the gaming floor.
- Exchange cash for tokens and chips.
- Understand and follow gaming procedures at all times.
- Ensure that every bet is within the maximum and minimum table limits.
- Provide excellent customer service to guests, engaging them in gameplay and explaining game rules as needed
- Reporting any irregularities to management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
GXO Logistics
08.2021 - 01.2023
- Supervise the team and provide training and coaching to improve performance.
- Monitor work quality to consistently deliver exceptional customer service
- Demonstrate an understanding of the company quality policy
- Maintain a clean environment at all times
- Communicate well with leadership, team members and other departments
- Implement continuous improvement action plans.
- Works with Ecommerce and Amazon FBA orders.
- Do an Inventory control every month
- Trained new employees and delegated daily tasks and responsibilities.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Dealer
Hollywood Casino at Penn National Race Course
11.2019 - 08.2021
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game.
- Provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest.
- This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.
- Providing superior customer service in accordance with Red Carpet Service Standards.
Lead
XPO Logistics
09.2018 - 08.2021
- Oversee processes to ensure inventory and orders are completed accurately and on time
- Review workload and assign tasks to employees
- Correctly utilize a warehouse management system and maintain appropriate work documents
- Properly train and coach warehouse employees; recommend discipline and development opportunities
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Customer Service
MedBus PR
12.2014 - 08.2018
- Patient assistant
- Patient Transportation to appointment or treatment
Customer Service
Transcita
12.2011 - 12.2014
- Patient assistant
- Patient Transportation to appointment or treatment
Education
Associate of Science - Nursing
National University College
Puerto Rico03.2013
Medical Emergencies (EMT)
Instituto De Banca Y Comercio
Puerto Rico12.2011
High School Diploma -
Escuela Superior Lysander Borrero Terry
Puerto Rico05.2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Inventory control
- Team building
- Processes and procedures
- Operations management
- Microsoft Office experience
- Coaching and mentoring
- Multitasking Abilities
- Adaptability and flexibility
Accomplishments
- Supervised team of 30+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- PIT Operation License Forklift driver (sit-Down, Stand-Up & Reach Truck)
- Certified CPR
Languages
Spanish
Native or Bilingual
English
Full Professional
Awards
Computer management, Knowledge using Microsoft office, Bilingual in Spanish and English language, PIT Operation License (Sit-down forklift, Stand-up Forklift and Reach Truck), PASS Driver Certificate (Passengers Service and Safety), Heavy vehicle license cat 9 in PR, Knowledge in Canalizations, Administration of medicine, intravenous, intramuscular and subcutaneous, Checking of signals vitals, CPR license, Knowledge in FBA and Ecommerce Orders, Good Customer Services, Faster Learning
Timeline
Supervisor (Senior Dealer)
Hollywood Casino at Penn National Race Course
04.2023 - Current
Supervisor
GXO Logistics
08.2021 - 01.2023
Dealer
Hollywood Casino at Penn National Race Course
11.2019 - 08.2021
Lead
XPO Logistics
09.2018 - 08.2021
Customer Service
MedBus PR
12.2014 - 08.2018
Customer Service
Transcita
12.2011 - 12.2014
Associate of Science - Nursing
National University College
Medical Emergencies (EMT)
Instituto De Banca Y Comercio
High School Diploma -
Escuela Superior Lysander Borrero Terry
Similar Profiles
David PezzutiDavid Pezzuti
Table Games Floor Supervisor at Hollywood Casino at Penn National Race CourseTable Games Floor Supervisor at Hollywood Casino at Penn National Race Course
Preston PetersPreston Peters
Surveillance Officer at Hollywood Casino at Penn National Race CourseSurveillance Officer at Hollywood Casino at Penn National Race Course
Neema TamangNeema Tamang
Senior Dealer at Hollywood Casino at Penn National Race CourseSenior Dealer at Hollywood Casino at Penn National Race Course
Atchuth ChAtchuth Ch
Product Manager at Blue Cross Blue Shield of Michigan (BCBSM)Product Manager at Blue Cross Blue Shield of Michigan (BCBSM)
Alison AltlandAlison Altland
Area Director at Toastmasters District 38Area Director at Toastmasters District 38