Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pedro Mendez

Brentwood,NY

Summary

Experienced Assistant Manager specializing in customer service and conflict resolution. Enhances customer satisfaction through effective communication and team leadership. Excels in prioritizing and multitasking in fast-paced environments while collaborating to achieve business objectives. Recognized for effectively managing escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Assistant Manager, Customer Service

Vincent Monaco
Lake Ronkonkoma, NY
07.2022 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Developed customer service protocols for improved client interactions.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Education

High School Diploma -

Suffolk County Community College
Brentwood, NY
08-2026

Skills

  • Customer service
  • Customer satisfaction
  • Conflict resolution
  • Process improvement
  • Team leadership
  • Time management
  • Multitasking and organization
  • Effective communication

Timeline

Assistant Manager, Customer Service

Vincent Monaco
07.2022 - Current

High School Diploma -

Suffolk County Community College
Pedro Mendez