Travon Jamal Jones
Houston,DE
Summary
Proven Restaurant Server with a track record of enhancing customer satisfaction and boosting sales through expert menu recommendations and exceptional communication. At Nigerian Lounge and Traif Restaurant, demonstrated outstanding organization and cleanliness, significantly increasing sales. Skilled in order taking and menu memorization, adept at creating memorable guest experiences. Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Nigerian Lounge
12.2023 - 08.2024
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Restaurant Server
Traif Restaurant
02.2022 - 03.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
Bachelor of Science - Biology
St Francis College
Brooklyn06.2022
Skills
Customer Satisfaction
Order Taking
Organization
Guest service
Cleanliness
Menu Recommendations
Languages
Spanish
Full Professional
French
Native or Bilingual
Timeline
Restaurant Server
Nigerian Lounge
12.2023 - 08.2024
Restaurant Server
Traif Restaurant
02.2022 - 03.2024
Bachelor of Science - Biology
St Francis College
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