Pedro Pena

• Engaged with customers to promote awareness of loss prevention
• Patrolled store premises to detect and prevent shoplifting and security breaches.
• Investigated and documented thefts and suspicious activity to improve issue prevention.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
• Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
• Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
• Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
• Increased customer satisfaction by providing exceptional service and expert advice on part sales.
• Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales
• Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
• Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
• Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
• Ordered parts from various distributors to fulfill demands.
• Assisted customers in finding appropriate parts promptly.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Pick approved orders and prepare to ship to customers address.

Work at fast pace environment.

Adapt to different position and duties when short handed

• Monitored surveillance systems to identify suspicious activities and potential theft.
• Conducted routine inspections of store premises to ensure safety and compliance.
• Assisted in training staff on loss prevention policies and effective customer service techniques.
• Collaborated with law enforcement during investigations related to theft and fraud.
• Conducted daily store walk-throughs to identify potential security risks.
• Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
• Documented incidents and prepared reports for management review.
• Completed incident reports and activity logs for accurate, current records.
• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.