Pedro Pepin III
Chicago,IL
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in optimizing workflow and enhancing patient care. Skilled in medication dispensing and insurance billing, I excel in problem-solving and team collaboration. Committed to maintaining compliance with HIPAA regulations while delivering exceptional customer service and ensuring accurate prescription fulfillment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
02.2005 - 10.2025
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory levels to ensure availability of medications and supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained compliance with pharmacy regulations and safety standards during operations.
- Processed insurance claims to facilitate timely reimbursements for patients.
- Collaborated with healthcare professionals to optimize patient medication management.
- Trained new team members on pharmacy procedures and best practices.
- Streamlined workflow processes to improve overall pharmacy efficiency and productivity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
No Degree - General Studies
Truman College
Chicago, ILGeneral Studies
Holy Cross College
Notre Dame, INSkills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Insurance verification
Supply restocking
Drug inventory control
Interpreting and processing medication orders
Certification
Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
02.2005 - 10.2025
No Degree - General Studies
Truman College
General Studies
Holy Cross College