Pedro Reyes
HOLIDAY,FL
Summary
Dynamic Floor Supervisor at Illas Management Co, recognized for exceptional customer service and problem-solving aptitude. Successfully enhanced customer satisfaction through proactive strategies and effective communication. Proven ability to manage store operations and resolve conflicts, ensuring a positive work environment while maintaining inventory accuracy. Committed to achieving sales and quality targets.
Overview
8
8
years of professional experience
Work History
Floor Supervisor
Illas Management Co
Tampa, FL
11.2016 - Current
- Informed upper management or department heads of items loaded or problems encountered.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Completed or assisted with difficult or skilled tasks.
- Shared product knowledge with customers while making personal recommendations.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Presented and explained work orders to team.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Managed cash register operations including deposits, withdrawals, transfers.
- Performed daily opening and closing procedures according to established guidelines.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Anclote High School
Holiday, FL05-2017
Skills
- Customer service
- Positive attitude
- Store operations
- Problem-solving aptitude
- Customer satisfaction
- Excellent communication
- Physical stamina
Affiliations
- Personal Trainer
- Portrait Artist
- Dancer
Timeline
Floor Supervisor
Illas Management Co
11.2016 - Current
High School Diploma -
Anclote High School
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