Summary
Overview
Work History
Education
Skills
Timeline
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PEDRO SANCHEZ DE LEON

Johnston,RI

Summary

Call Agent and Security Officer experienced in delivering exceptional customer service through effective communication. Enhanced support for diverse clients by utilizing multilingual skills and ensured readiness for crisis management through emergency preparation. Maintained safety on campus grounds while remaining calm in high-pressure situations and managing challenging interactions.

Overview

3
3
years of professional experience

Work History

Security Officer

Allied Universal Security Services
Providence, AZ
08.2024 - 06.2026
  • Conducted regular patrols to deter and identify potential security breaches, reinforcing security measures.
  • Conducted regular patrols to ensure safety of personnel and property, fostering a secure environment.
  • Monitored premises to identify and mitigate security breaches, enhancing overall safety.
  • Responded quickly to alarms and emergencies, ensuring timely intervention.

Call agent

Advensus
Santo domingo, Dominican republic
01.2024 - 12.2024
  • Provided customer service support for incoming calls and emails, ensuring timely resolution of customer inquiries.
  • Recorded and revised messages for clarity and conciseness, enhancing communication effectiveness.
  • Processed incoming or outgoing mail, packages or deliveries.
  • Participated in emergency preparation meetings to support understanding of crisis management procedures.

Worker

Warehouse
providence, Rhode island
02.2023 - 10.2023
  • Conducted cycle counts to ensure accuracy of inventory records.
  • Verified counts of boxes or units in loading docks to ensure accurate completion of work orders.
  • Confirmed accurate counts of items at loading docks of boxes or units in loading docks to ensure accurate completion of work orders.

Education

High school diploma -

Dr. JORGE ALVAREZ HIGH SCHOOL
Providence, RI

Skills

  • Security breach prevention
  • Monitoring premises
  • Emergency response
  • Gathering information
  • Customer service
  • Customer communication
  • Problem-solving skills
  • Fluency in multiple languages

Timeline

Security Officer

Allied Universal Security Services
08.2024 - 06.2026

Call agent

Advensus
01.2024 - 12.2024

Worker

Warehouse
02.2023 - 10.2023

High school diploma -

Dr. JORGE ALVAREZ HIGH SCHOOL
PEDRO SANCHEZ DE LEON