Pedro A Alicea
Rochester
Summary
Dynamic professional with a proven track record at Thermo Fisher Scientific, excelling in quality control and customer focus. Recognized for enhancing production efficiency and fostering teamwork. Adept at coaching and mentoring, ensuring adherence to safety protocols while driving exceptional service and satisfaction. Committed to maintaining high standards and a positive work environment.
Overview
16
16
years of professional experience
Work History
Team Lead
Thermo Fisher Scientific,
12.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Package Inspector
Thermo Fisher Scientific Inc.
12.2020 - Current
- Improved overall production efficiency by ensuring packages met company standards before shipment.
- Upheld strict quality control measures by rigorously examining each package for compliance with company guidelines.
- Maintained a safe work environment by adhering to company safety protocols during inspections.
Cleanroom Associates
Thermo Fisher Scientific
12.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Ensure the product meets quality expectations.
Cleaner
C&W Services
06.2014 - 12.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
Line Cook
Panzari's Italian Bistro
05.2009 - 07.2017
Education
GED -
Oasis
Rochester, NY04.2017
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Team player
- Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
Thermo Fisher Scientific,
12.2021 - Current
Package Inspector
Thermo Fisher Scientific Inc.
12.2020 - Current
Cleanroom Associates
Thermo Fisher Scientific
12.2020 - Current
Cleaner
C&W Services
06.2014 - 12.2020
Line Cook
Panzari's Italian Bistro
05.2009 - 07.2017
GED -
Oasis
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