Pedro Pablo Nunez Jimenez
Miami,Florida
Summary
Registered Behavioral Technician (RBT) specializing in the implementation of specialized programs for individuals with developmental, emotional or intellectual disabilities. Comfortable handling stressful situations and performing under pressure. Passionate about providing high quality services to clients with special needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Oportun
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
Student
University Of Psychology Of Santiago De Cuba
09.2020 - 01.2022
- Subjects learned: Developmental and Educational Psychology and Special Psychology - As part of these classes, internships conducted in Special Education settings that included children with Autism and Developmental Disabilities.
- Other subjects learned: Marketing and Management, Group Work Techniques, Communication, Advertising and Promotion, Market Research and New Customer Acquisition Techniques.
- Worked in team environment to maintain high levels of productivity.
Education
Bachelor of Science - Psychology
Ana G Mendez University
South Florida Campus08.2027
Skills
- Bilingual (Spanish)
- Microsoft Office
- Strong work ethic and team player
- Strong detail orientation
Timeline
Customer Service Representative
Oportun
08.2022 - Current
Student
University Of Psychology Of Santiago De Cuba
09.2020 - 01.2022
Bachelor of Science - Psychology
Ana G Mendez University
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