Peggy Acosta
Kyle,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Fat Quarter Shop
02.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Associate
Fat Quarter Shop
02.2019 - 05.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Lead Sales Associate
Cabelas
02.2008 - 08.2021
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
Rock Port High School
Rock Port, MO05.1970
Skills
- Paperwork Processing
- Account Updating
- Data Entry
- Complaint Resolution
- Scheduling
- Appointment Scheduling
- Key Holder Experience
Timeline
Customer Service Representative
Fat Quarter Shop
02.2021 - 05.2022
Warehouse Associate
Fat Quarter Shop
02.2019 - 05.2022
Lead Sales Associate
Cabelas
02.2008 - 08.2021
High School Diploma -
Rock Port High School
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