Peggy Alford
Bennettsville,SC
Summary
Dynamic customer service professional with a proven track record at Apple, excelling in problem resolution and active listening. Adept at enhancing processes and training teams, I leverage critical thinking and computer proficiency to drive efficiency and improve customer satisfaction. Committed to fostering positive interactions and achieving operational excellence.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Apple
2022 - 09.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues, ensuring timely responses to customer needs.
- Collaborated with cross-functional teams to enhance customer service processes and policies.
- Trained new employees on best practices for customer interaction and support tools.
Substitute Teacher
Scotland County School System
2008 - 06.2022
- Facilitated learning in diverse classroom environments, adapting instructional methods to meet student needs.
- Managed classroom behavior effectively, ensuring a positive and productive learning atmosphere.
- Collaborated with teachers to implement lesson plans and engage students in meaningful activities.
- Assessed student progress through informal evaluations, providing feedback to support academic growth.
Machine Operator
Froot OF The Loom
1988 - 02.2000
- Conducted routine inspections and preventive maintenance on equipment to reduce downtime.
- Collaborated with team members to streamline production schedules and minimize bottlenecks.
- Analyzed production data to identify trends and recommend process improvements.
- Led safety training sessions, fostering a culture of compliance and risk awareness among staff.
Supervisor
United Technologies
1985 - 12.1988
- Supervised daily operations to ensure efficiency and compliance with safety standards.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Trained and mentored new employees on best practices and operational procedures.
Lead Person
United Technologies
1983 - 04.1985
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on equipment usage and best practices.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated with management to streamline inventory management processes.
Machine Operator
United Technologies
1978 - 03.1983
- Operated and maintained machinery to ensure optimal production quality.
- Monitored machine performance, identifying issues and implementing corrective actions.
- Trained new operators on safety protocols and operational procedures.
- Improved workflow efficiency by optimizing machine setup and operation processes.
Education
No Degree - Business Administration
Marlboro Tech
Chesterfield, SC06-1980
No Degree - Business Administration
Voorhees College
Denmark, SC08-1977
High School Diploma -
Mccoll High School
Mccoll SC06-1976
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Problem resolution
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Full Professional
Timeline
Customer Service Representative
Apple
2022 - 09.2022
Substitute Teacher
Scotland County School System
2008 - 06.2022
Machine Operator
Froot OF The Loom
1988 - 02.2000
Supervisor
United Technologies
1985 - 12.1988
Lead Person
United Technologies
1983 - 04.1985
Machine Operator
United Technologies
1978 - 03.1983
No Degree - Business Administration
Marlboro Tech
No Degree - Business Administration
Voorhees College
High School Diploma -
Mccoll High School