Peggy Brown
Clayton,NC
Summary
Dedicated Pharmacy Technician with over 6 years of experience in medication management and patient care. Skilled in workflow optimization and training new staff to deliver exceptional customer service. Committed to improving pharmacy operations and ensuring compliance with industry regulations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Harris Teeter
Raleigh, NC
04.2018 - Current
- Managed medication dispensing and inventory control to ensure accuracy and compliance with regulations.
- Trained new pharmacy technicians on procedures, policies, and customer service standards.
- Assisted pharmacists in preparing and labeling prescriptions for patient safety and effectiveness.
- Conducted medication reconciliations to identify discrepancies and enhance patient care quality.
- Oversaw daily operations of pharmacy department, ensuring adherence to safety protocols and best practices.
- Collaborated with healthcare providers to optimize patient medication therapy management strategies.
- Led initiatives to enhance customer engagement through education on medication usage and health resources.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Backup Scanning Coordinator
Harris Teeter
Raleigh, NC
08.2006 - 03.2018
- Coordinated scanning operations to ensure accurate pricing and inventory management.
- Implemented process improvements that enhanced efficiency in product labeling and scanning procedures.
- Trained staff on best practices for scanning technologies and inventory oversight.
- Led cross-functional teams to streamline workflows and resolve operational challenges effectively.
- Monitored compliance with company policies regarding merchandise presentation and pricing accuracy.
- Analyzed data trends to drive strategic decisions for inventory replenishment and product placement.
- Developed training materials that improved onboarding experience for new employees in scanning operations.
- Collaborated with management to establish performance metrics for continuous improvement initiatives in scanning processes.
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Facilitated smooth department transitions during seasonal changes or promotional events by proactively updating product information and adjusting displays as needed.
Education
Bachelor of Science - Elementary Education
Elizabeth City State University
Elizabeth City, NC05-1993
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Workflow optimization
- Pharmaceutical calculations
- Manual and automated medication dispensing
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Aseptic techniques
- Inventory management
- Regulatory compliance
- HIPAA
- Updating medication histories
- Drug inventory control
Certification
- CPhT - Certified Pharmacy Technician
- [Area of certification] Training - Vaccinator
Timeline
Certified Pharmacy Technician
Harris Teeter
04.2018 - Current
Backup Scanning Coordinator
Harris Teeter
08.2006 - 03.2018
Bachelor of Science - Elementary Education
Elizabeth City State University