Peggy Burrus
Pensacola,FL
Summary
Dynamic assistant manager with proven expertise in customer service, cash handling, and inventory control. Recognized for creating engaging merchandise displays and fostering positive customer relationships.
Results-driven retail professional with over 17 years of experience in team leadership and store operations. Skilled in enhancing efficiency, managing cash registers, and ensuring customer satisfaction. Committed to driving sales and developing a loyal customer base.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Circle K
Pensacola, FL
04.2009 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Customer Service Representative
West
Pensacola, FL
03.2001 - 04.2009
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL06-1977
Skills
- Customer service
- Money handling
- Team leadership
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Stock management
- Store opening and closing
- Attention to detail
- Store operations
- Pricing and markdowns
- Work Planning and Prioritization
- Display setup
Timeline
Assistant Manager
Circle K
04.2009 - Current
Customer Service Representative
West
03.2001 - 04.2009
High School Diploma -
Pine Forest High School