Peggy Chavez
Wichita Falls ,TX
Summary
Dedicated customer service representative with exceptional communication and decision-making skills. Expertise in multitasking and analytical thinking, consistently delivering high-quality support and fostering strong customer relationships. Results-driven professional with over 20 years of experience in customer service. Strong organizational and critical thinking abilities enhance team collaboration and drive effective solutions. Committed to providing exceptional support and maximizing customer satisfaction. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
ATT
Wichita Falls, Texas
05.2003 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
Sales Associate
Wal-Mart Supercenter
Wichita Falls , TX
08.1995 - 05.2003
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Vernon High School
Vernon, TX05-1987
Vernon College
Vernon, TX Skills
- Decision-making
- Teamwork and collaboration
- Multitasking
- Self-Directed
- Analytical and critical thinking
- Organizational skills
- Critical thinking
- Excellent communication
Timeline
Customer Service Representative
ATT
05.2003 - Current
Sales Associate
Wal-Mart Supercenter
08.1995 - 05.2003
High School Diploma -
Vernon High School
Vernon College