Peggy Dodds
Amelia
Summary
Skilled in customer service and problem-solving, I enhanced client satisfaction at Graceworks Enhanced Living by delivering customized solutions and training team members for excellence. At Lima Health and Rehab, I forged strong community partnerships, significantly increasing resource access. My work consistently focuses on impactful outcomes, leveraging conflict resolution and time management skills for superior service delivery.
Overview
45
45
years of professional experience
Work History
Developmental Service Professional
Graceworks Enhanced Living
12.2020 - Current
- Provided assistance to clients, ensuring satisfaction with services.
- Delivered high-quality support by addressing client needs
- Enhanced client experience with customized service solution
- Coordinated with team members for seamless service delivery.
- Assisted in training new team members for consistent service standards.
Social Service Director
Lima Health and Rehab
07.2005 - 11.2017
- Referred families to shelters, legal resources, and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Improved client satisfaction by personalizing service plans and incorporating feedback into program improvements.
- Discharge planning
- Completed all necessary paperwork according to state mandates
- Developed and maintained strong community partnerships, resulting in increased access to resources for clients.
Protective Service Worker
Auglaize Count Children Services
06.1980 - 07.2005
- Investigated reports of abuse and neglect regarding children and families
- Provided ongoing services to children and families
- Permancy planning for children
- Completed paperwork and appeared in court as necessary
- Worked in cooperation with other community professionals
Education
Bachelor Of Arts - Social Work And Psychology
Olivet Nazarene University
Bourbonnais, IL05.1980
Skills
- Customer service
- Conflict resolution
- Problem solving
- Time management
Timeline
Developmental Service Professional
Graceworks Enhanced Living
12.2020 - Current
Social Service Director
Lima Health and Rehab
07.2005 - 11.2017
Protective Service Worker
Auglaize Count Children Services
06.1980 - 07.2005
Bachelor Of Arts - Social Work And Psychology
Olivet Nazarene University
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