Summary
Work History
Education
Timeline
Generic

Peggy Farina

Denton,MD

Summary

Reliable front desk and cashier professional with 20+ years of experience in customer service, check-ins, payments, and night audit support. Known for clear communication, accuracy, and calm problem-solving.

Work History

Front Desk Agent/Front Desk/Night Auditor

Hampton Inn By Hilton
Easton, Maryland
2020 - 2026
  • Greeted Hampton Inn by Hilton guests with friendly front desk service.
  • Processed check-ins and check-outs using Hilton property management system.
  • Handled payments, folios, and billing questions at front desk.
  • Resolved customer complaints promptly and courteously.
  • Prepared breakfast items following hotel kitchen standards and food safety guidelines.
  • Maintained cleanliness of dining room area including tables, chairs, floors and windows.

Cashier/Health officer/Hardware Sales Associate

WALMART Supercenter Denton MD
Denton, Maryland
2010 - 2026
  • Greeted customers at Walmart Supercenter Denton MD with friendly checkout service.
  • Scanned merchandise accurately at cashier registers and self-checkout lanes.
  • Processed cash, card, gift card, and mobile payments.
  • Bagged purchases carefully and organized items for customer convenience.
  • Issued receipts, refunds, credits or change due to customers.

Front Desk/Hotel Night Auditor

Homewood Suites by Hilton
Columbia MD, MD
2002 - 2010
  • Answered guest questions and resolved service issues with clear, helpful communication.
  • Supported reservations, appointment scheduling, and daily calendar updates.
  • Maintained accurate logs and organized confidential customer files.
  • Prepared customer keys according to stated specifications during check-in.
  • Completed night audit by closing business records for owner review.
  • Handled guest questions and service concerns through clear communication and prompt support.
  • Managed reservations, appointment scheduling, and calendar changes to keep daily operations on track.
  • Kept logs and confidential customer records accurate, complete, and organized.
  • Prepared customer keys to customers specifications during check-in for smooth arrival processing.
  • Completed night audit by closing daily business activity for owner decision-making.
  • Clear communication resolved guest questions and service concerns.
  • Accurate scheduling support kept reservations, appointments, and calendar updates organized.
  • Well-maintained logs and confidential customer files supported record accuracy and compliance.
  • Customer check-ins moved smoothly through key preparation matched to specifications.
  • Night audit closed daily business activity so owners could review results and decide next steps.

Education

High School Diploma -

Forest Park High School
Baltimore, MD
06-1966

Timeline

Front Desk Agent/Front Desk/Night Auditor

Hampton Inn By Hilton
2020 - 2026

Cashier/Health officer/Hardware Sales Associate

WALMART Supercenter Denton MD
2010 - 2026

Front Desk/Hotel Night Auditor

Homewood Suites by Hilton
2002 - 2010

High School Diploma -

Forest Park High School

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Peggy Farina