Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Peggy Gliot

Arlington Hts,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the shipping industry. Solid team player with outgoing, positive personality proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

ECU Worldwide
10.2008 - Current
  • Process customer booking requests promptly.
  • Educate clients about regulations and compliance.
  • Track shipments with truckers and steamship lines.
  • Double check correct tariffs are being used for billing.
  • Investigated and resolved customer inquiries and complaints.
  • Handle special accounts for VIP shippers.

Ocean Freight Manager

ABX Logistics
06.2006 - 10.2008
  • Oversaw staff of 5.
  • Trained new staff on job duties.
  • Negotiated rates with truckers and steamship lines.
  • Process customer booking requests promptly.
  • Handled VIP accounts.

Education

Associate Of Business Administration - Accounting And Business Management

William Rainey Harper College
Palatine, IL

Skills

  • Microsoft Word
  • Microsoft Excel
  • AES Filing on the ACE system
  • Shipping Procedures and Regulations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

ECU Worldwide
10.2008 - Current

Ocean Freight Manager

ABX Logistics
06.2006 - 10.2008

Associate Of Business Administration - Accounting And Business Management

William Rainey Harper College

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Peggy Gliot