Peggy Hildenbrand
Latrobe,PA
Summary
Dynamic professional with a proven track record at Racetrac, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in time management and attention to detail, I successfully optimized team performance and engagement, ensuring operational excellence and a positive customer experience. Proficient in computer skills, I thrive in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Associate
Racetrac
03.2019 - 04.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Cooked breakfast and lunch. Did pull thaw for next day’s use, filled and maintained the food grill, maintained the coffee station and ran the cash register as needed. I also had to check expiration on all products for state inspections and clean work station before leaving.
Supervisor
Paris Health Care Center
06.1996 - 06.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Leveraged problem-solving expertise to optimize team performance and workflow organization.
- Addressed concerns efficiently, leading to improved customer satisfaction ..
- Optimized team output by refining work processes and cross trained all employees in department to be able to work any given job.
Education
Bachelor Of Economics - English
Shippensburg University of Pennsylvania
Shippensburg, PADiploma - Academic
Scotland School For Veterans Children
Scotland, Pa06.1967
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
Timeline
Associate
Racetrac
03.2019 - 04.2025
Supervisor
Paris Health Care Center
06.1996 - 06.2014
Bachelor Of Economics - English
Shippensburg University of Pennsylvania
Diploma - Academic
Scotland School For Veterans Children
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