Peggy Lukenbill
Marion,IA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Receptionist
Cottage Grove Place
Cedar Rapids, IA
05.2022 - 01.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted with special projects assigned by management when required.
Retail Sales Associate
Von Maur
Cedar Rapids, IA
10.2019 - 05.2021
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Receptionist and Courier
Per Mar Security
Des Moines, IA
04.2012 - 03.2016
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Reported suspicious individuals to supervisor.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Created badges for temporary personnel who entered the building on a daily basis.
Education
High School Diploma -
John F Kennedy High School
Cedar Rapids, IA05-1984
Skills
- Technical Support
- Clerical Support
- Scheduling
- Administrative Support
- Positive and professional
- Security awareness
- Service-oriented mindset
- Organization skills
- Mail handling
- Basic accounting
- Office Administration
- Greeting and Seating Clients
Timeline
Receptionist
Cottage Grove Place
05.2022 - 01.2024
Retail Sales Associate
Von Maur
10.2019 - 05.2021
Receptionist and Courier
Per Mar Security
04.2012 - 03.2016
High School Diploma -
John F Kennedy High School