Peggy Searcy
Athens,OH
Overview
32
32
years of professional experience
Work History
Family Advocate NAMI FRANKLIN COUNTY, INC.
Columbus, Ohio
02.2023 - 05.2025
- Provided comprehensive support and guidance to families navigating child-serving systems.
- Utilized my knowledge of community service systems to empower families by identifying their strengths.
- Fostered a family-centered and culturally competent approach to problem-solving.
- Remote
Tristar Transportation Co.
Columbus, Ohio
08.2018 - 01.2022
- Operated Tristar company car and phone.
- Worked exclusively with children with disabilities.
- Provided door-to-door student transportation for Central Ohio schools.
- Background checked with a fingerprint FBI/BCI and sex offender registries screening.
- Passed pre-employment drug screens as well as random, reasonable suspicion, and post-accident screenings once on board.
- Completed annual driver physical and pre-employment driving test requirements.
- Successfully completed the Ohio Department of Education training, and Tristar training, and annual in-service classes.
Medicare Site Coordinator
Blue Cross Blue Shield of WNY
Buffalo, New York
08.2016 - 10.2017
- Oversaw and directed all senior service activities to address insurance needs.
- Educated clients on various Medicare products to enhance their understanding.
- Acted as a liaison between customers and Medicaid representatives on-site.
- Full-time Onsite
Project Management, Customer Relationship Management Senior Service Representative
BlueCross/Blue Shield of WNY, Inc.
09.1993 - 06.2016
- Communicated effectively with group representatives, members, providers, and insurance carriers to ensure seamless service delivery.
- Identified potential fraud cases and escalated concerns to management for further investigation.
- Performed online data entry for the BlueCross Worldwide billing system while mentoring new hires.
- Complete all required training modules to enhance customer service standards and compliance.
- Full-time Onsite
Education
Associate's In Applied Science -
Onondaga Community College
Syracuse, NYCertified Community Health Worker
Ohio Board of Nursing
OhioAssociate of Science - Human development and Family Science, Gerontology
Ohio University
Athens, Ohio04-2026
Skills
- Staff supervision
- Staff scheduling
- Scheduling coordination
- Event logistics
Summary
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Timeline
Family Advocate NAMI FRANKLIN COUNTY, INC.
02.2023 - 05.2025
Tristar Transportation Co.
08.2018 - 01.2022
Medicare Site Coordinator
Blue Cross Blue Shield of WNY
08.2016 - 10.2017
Project Management, Customer Relationship Management Senior Service Representative
BlueCross/Blue Shield of WNY, Inc.
09.1993 - 06.2016
Certified Community Health Worker
Ohio Board of Nursing
Associate of Science - Human development and Family Science, Gerontology
Ohio University
Associate's In Applied Science -
Onondaga Community College