Peggy Shelley

The Specialist, Subpoena Compliance role is the core function of T‑Mobile’s Magenta Services Center Law Enforcement Response (LER) team, handling legal demands for customer information and ensuring compliance with applicable laws and regulations.

*Received, logged, and tracked subpoenas and other legal requests for customer data.

*Analyzed information from multiple sources using established practices and policies to determine compliance.

*Answered incoming phone calls and provided assistance to agencies.

*Prioritized work and provided appropriate, timely assistance.

*Mentored and guided junior specialists on complex processes.

*Maintained records and ensured all actions comply with legal and regulatory requirements.

• Managed office correspondence, ensuring timely communication between departments and clients.
• Coordinated meeting schedules and prepared agendas to enhance productivity.
• Maintained accurate records and files, improving information retrieval efficiency.
• Tracked timekeeping and payroll records.
• Tracked job progress.

• Performed all office duties for the police department staff and prepared payroll records.
• Greeted visitors to the police department and coordinated assistance required.
• Gathered information and submitted state and national uniform crime reports.

• Managed the day to day operations of the 911 dispatch and communications center.
• Ensured compliance with local, state, and federal requirements pertaining to emergency communications and 911 services.
• Supervised and maintained 24/7 staffing of the communications center for services on behalf of multiple first responder entities.
• Managed internal and external communications during emergency incidents to ensure timely information dissemination.
• Collaborated with law enforcement and emergency management teams to create crisis communication plans.
• Trained staff on effective communication practices and media relations protocols to enhance operational efficiency.

• Managed state funded 911 grant program to include budget and strategic planning for a 3 county region, consisting of 6 Public Safety Answering Points (PSAPs).
• Ensured compliance for training of PSAP personnel as well as state and federal requirements for 911 services.
• Resolved issues pertaining to 911 call routing.
• Developed and implemented the Geographic Information System program at TCOG to support the 911 services and local governments.
• Coordinated and implemented readdressing areas of the counties for optimal GIS and 911 services.
• Planned for and implemented new levels of wireless 911 services with multiple Telecommunications Carriers serving the region.
• Presented public education programs across the communities.
• Facilitated stakeholder engagement sessions to gather input and foster collaboration on regional projects, including regional Advisory Committees for 911 and Public Safety.