Peggy Shull
McSherrystown,PA
Summary
Professional bank Teller, experienced in fast-paced financial environments. Dedicated to providing excellent customer service.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
29
29
years of professional experience
Work History
Teller/Customer Service Representative
PNC Bank
05.2008 - Current
- Balance cash drawer daily and resolve discrepancies to provide accurate data regarding cash flow.
- Promote a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assist customers with account inquiries, resolving issues promptly and professionally.
- Contribute to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintain friendly and professional customer interactions by developing rapport through active listening skills
- Uphold confidentiality and privacy standards when handling customer information
Call Center Customer Service Rep
Susquehanna Bancshares,(formerly Community Banks)
11.2007 - 01.2008
- Selected to serve on temporary assignment, assisting with high-volume customer service calls due to the merger of Community Banks and Susquehanna
Head Teller/Mortgage Closer/Call Center Representative
Community Banks
05.1995 - 11.2007
- Held responsibility for the operational aspect of the teller line
- Prepared loan documents for settlement of residential mortgages by collaborating with affiliated attorneys and title companies
- Responded to incoming calls on multi-line phone system for 70+ offices
- Investigated and promptly resolved issues with customer's accounts.
Skills
- Effective Communication
- Professional Mannerism
- Cash handling expertise
- Customer Relationship Building
- Strong Work Ethic
- Reliable and Responsible
- Notary Public, licensed in York County
Timeline
Teller/Customer Service Representative
PNC Bank
05.2008 - Current
Call Center Customer Service Rep
Susquehanna Bancshares,(formerly Community Banks)
11.2007 - 01.2008
Head Teller/Mortgage Closer/Call Center Representative
Community Banks
05.1995 - 11.2007