Peggy Williams
Navarre
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Stone Lodge Restaurant. Proven ability to enhance guest engagement and ensure order accuracy in high-volume settings. Skilled in cash handling and suggestive selling, consistently fostering repeat business through effective communication and a professional appearance.
Overview
28
28
years of professional experience
Work History
Server
Stone Lodge Restaurant
Port Sanilac, MI
10.2010 - 10.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge, accurately describing dishes and making recommendations to patrons.
- Managed multiple tables efficiently, prioritizing tasks to meet customer needs promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Processed payments accurately, handling cash and card transactions with attention to detail.
- Resolved guest complaints effectively, enhancing satisfaction and fostering repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Village Pub
Lexington, MI
05.2006 - 10.2010
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Adapted quickly to high-pressure situations during peak hours, ensuring smooth operations.
Loan Analyst
Chase Bank
Troy, MI
01.2002 - 05.2006
- Analyzed loan applications to evaluate creditworthiness and risk factors.
- Collaborated with underwriting teams to ensure compliance with lending policies.
- Reviewed financial documents, including credit reports and income statements, for accuracy.
- Assisted in identifying potential fraud by conducting thorough due diligence checks.
- Communicated with clients to gather necessary documentation and clarify application details.
- Participated in ongoing training programs to stay current on industry best practices, regulations, and emerging trends in loan analysis.
- Served as liaison between borrowers, underwriters, and other relevant parties throughout the entire loan process for seamless coordination of efforts.
- Provided timely feedback to sales team regarding application status, resulting in improved communication and customer experience.
Loan Processor
Huntington National Bank
Mount Clemens, MI
04.1998 - 01.2002
- Processed loan applications and verified supporting documentation for accuracy and completeness.
- Coordinated communication between borrowers, underwriters, and real estate agents to ensure timely processing.
- Reviewed credit reports and assessed financial information to determine borrower eligibility for loans.
- Utilized loan processing software to manage application workflows and track status updates effectively.
- Assisted in maintaining compliance with federal regulations and bank policies throughout the loan process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
Education
High School Diploma - General Studies
Warren Woods
Warren, MI05.1978
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Menu memorization
- High volume dining
- Order accuracy
Timeline
Server
Stone Lodge Restaurant
10.2010 - 10.2025
Server
Village Pub
05.2006 - 10.2010
Loan Analyst
Chase Bank
01.2002 - 05.2006
Loan Processor
Huntington National Bank
04.1998 - 01.2002
High School Diploma - General Studies
Warren Woods