Peggy Sue Portscheller
Hebron
Summary
Dedicated healthcare worker skilled in insurance verification and patient registration. Committed to ensuring HIPAA compliance while delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Essentia Health
Bismarck, ND
10.2024 - 05.2025
- Assisted patients with appointment scheduling and registration processes.
- Verified insurance information to ensure accurate billing and eligibility.
- Managed patient inquiries, providing timely and accurate information about services.
- Utilized electronic health record systems to maintain up-to-date patient information.
Patient Care Technician
Sanford Health
Bismarck, ND
10.2022 - 10.2024
- Monitored vital signs and reported changes to nursing staff for timely patient interventions.
- Assisted in daily living activities, enhancing patient comfort and satisfaction.
- Maintained accurate patient records using electronic health record systems.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Certified Peer Support Specialist
Amachi Mentoring
Bismarck, ND
02.2022 - 10.2022
- Facilitated peer support sessions to enhance individual coping strategies and resilience.
- Developed individualized recovery plans in collaboration with clients, fostering goal achievement.
- Educated clients on available resources, improving access to essential services.
- Provide behavioral health support by scheduling mental health appointments and monitoring prescribed medications.
Certified Peer Support Specialist
Ministries on the Margin
Bismarck, ND
02.2020 - 04.2022
- Collaborated with multidisciplinary teams to ensure holistic care for clients' needs.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Improved the quality of care for clients by actively participating in treatment planning meetings and offering insights from a peer perspective.
- Facilitated peer support sessions to enhance individual coping strategies and resilience.
Peer Support Specialist
Luutheran Social Services
Bismarck, ND
06.2019 - 01.2020
- Using personal lived experience of recovery from mental health illness and/or addiction, plus training, deliver services in a behavioral health setting to promote mind-body recovery and resiliency.
- Developed and implemented individualized recovery plans to enhance clients' coping strategies.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Provided crisis intervention services, promoting safety and emotional stability in high-stress situations.
Nursing Assistant
Independently Employed
Bismarck, ND
11.2013 - 12.2019
- Assisted patients with daily living activities, ensuring comfort and maintaining dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care activities accurately, promoting continuity of care within the team.
- Collaborated with healthcare professionals to develop individualized care plans for patients.
Director of Utilization Review
New Freedom Center
Bismarck, ND
01.2009 - 02.2013
- Led utilization review processes to include billing insurance claims, posting insurance payments, authorizing treatment services and medical coding.
- Developed and implemented strategies to optimize resource allocation and patient care efficiency.
- Collaborated with multidisciplinary teams to enhance treatment planning and outcomes for patients.
- Mentored staff in best practices for utilization review, improving overall team performance and knowledge.
- Streamlined documentation processes, ensuring timely reviews while maintaining high-quality standards in patient care.
Education
High School Diploma -
Bismarck High School
BismarckSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Medical terminology
- Insurance billing
- Payment processing
- Medical billing
- Verbal and written communication
- Medical coding
- Insurance company billing
Timeline
Patient Access Representative
Essentia Health
10.2024 - 05.2025
Patient Care Technician
Sanford Health
10.2022 - 10.2024
Certified Peer Support Specialist
Amachi Mentoring
02.2022 - 10.2022
Certified Peer Support Specialist
Ministries on the Margin
02.2020 - 04.2022
Peer Support Specialist
Luutheran Social Services
06.2019 - 01.2020
Nursing Assistant
Independently Employed
11.2013 - 12.2019
Director of Utilization Review
New Freedom Center
01.2009 - 02.2013
High School Diploma -
Bismarck High School