Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Pena

Los Angeles,CA

Summary

Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.

Overview

8
8
years of professional experience

Work History

SMB Account Manager

Verizon Wireless
Burbank, CA
07.2023 - Current
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Maintained accurate records of all sales activities including prospecting, cold calling, scheduling meetings and closing deals.
  • Capitalize on in-depth understanding of clients' unique requirements to deliver customized solutions.
  • Utilized comprehensive knowledge of sales and account management coupled with IT proficiency to enhance client relationships.
  • Maintain up-to-date knowledge to offer clients cutting-edge digital solutions.
  • Achieved all sales targets consistently.

Assistant Manager

Verizon Wireless
09.2022 - 07.2023
  • Support the store and district in hitting monthly targets.
  • Conducted employee coaching sessions.
  • Coordinated work schedules for employees.
  • Provided customers with products and solutions that help simplify and organize their lives.
  • Executed store opening and closing procedures.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Achieved all sales targets consistently.

Solution Specialist

Verizon Wireless
06.2021 - 09.2022
  • Providing customers with products and solutions that help to simplify and organize their lives.
  • Created personal connections.
  • Drove sales with passion for cutting edge technology.
  • Guided clients to appreciate key product benefits for immediate utilization.
  • Achieved all sales targets consistently.

Server Manager

Caffe Amici
08.2020 - 06.2021
  • Boosted sales of menu items, beverages, and desserts to enhance restaurant profits.
  • Addressed customer needs and resolved food and service issues promptly.

Inventory Manager

South Shore Kia
12.2019 - 08.2020
  • Contacted potential sales leads on a daily basis and scheduled appointments for the department.
  • Supervised inventory for excess of 100 products.
  • Consistently surpassed monthly sales targets.
  • Supervised multiple external relationships with dealers.

Teller

Wells Fargo
03.2019 - 12.2019
  • Processed customer financial transactions accurately.
  • Ensured compliance with controls for cash shipments and branch procedures.
  • Enhanced customer satisfaction by introducing online and mobile services.
  • Identified clients' needs and offered products based on those needs.
  • Consistently achieved monthly sales targets.

Acquisitions Manager

Generation Kia
11.2017 - 02.2019
  • Acquired pre-owned vehicles via in-person and online auctions.
  • Evaluated condition and value of vehicles.

Sales Consultant

Standard Financing
01.2017 - 11.2017
  • Executed business-to-business phone sales activities.
  • Negotiated prices, terms of sales, and service agreements.
  • Completed 250 to 300 outbound calls daily.
  • Employed a consultative approach for all call types, enhancing sales effectiveness.

Education

CTNS Certificate -

Hunter Business School
New York
09.2021

High School Diploma -

Newfield High School
Selden
06-2011

Skills

  • Customer service
  • Collaborative Mindset
  • Client Acquisition
  • Adaptability in Fast-Paced Environments
  • Personable Interaction Skills
  • Effective Time Management
  • Problem-Solving Skills
  • Efficient Salesforce
  • Efficient in all Microsoft & Apple products

Accomplishments

  • Loss Prevention Award

Timeline

SMB Account Manager

Verizon Wireless
07.2023 - Current

Assistant Manager

Verizon Wireless
09.2022 - 07.2023

Solution Specialist

Verizon Wireless
06.2021 - 09.2022

Server Manager

Caffe Amici
08.2020 - 06.2021

Inventory Manager

South Shore Kia
12.2019 - 08.2020

Teller

Wells Fargo
03.2019 - 12.2019

Acquisitions Manager

Generation Kia
11.2017 - 02.2019

Sales Consultant

Standard Financing
01.2017 - 11.2017

CTNS Certificate -

Hunter Business School

High School Diploma -

Newfield High School

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