Paul Hearon
Fort Lupton,CO
Summary
Dynamic and results-driven B2B sales executive with extensive experience in customer service leadership, operations management, and team development. Proven expertise in optimizing service processes, managing cross-functional teams, and driving customer satisfaction. Adept at utilizing data-driven insights to enhance operational efficiency, improve service quality, and meet performance targets. Strong background in automotive, technology, and sales environments, with a passion for leading high-performing teams in fast-paced industries.
Overview
11
11
years of professional experience
Work History
SMB Account Manager
Verizon
10.2023 - Current
- Lead customer service operations, ensuring high levels of client satisfaction and issue resolution
- Manage a portfolio of SMB accounts, providing tailored solutions to improve business operations
- Implement process improvements to streamline service delivery and increase efficiency
- Train and mentor sales representatives to enhance customer engagement strategies
- Consistently exceed sales, averaging around 125% to 150% in quota attainment
- Make between 30-50 cold and warm calls a day
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Account Executive
Perenso
03.2020 - 09.2023
- Directed client relations and business development to drive revenue growth in a fast-paced environment
- Implemented customer support best practices, ensuring seamless service delivery and satisfaction
- Led cross-functional collaboration to optimize operational workflows and enhance service performance
- Achieved the “Getting It Done” Award (Dec 2021) for outstanding service and client retention
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Account Manager
Perenso
03.2018 - 03.2020
- Managed customer portfolios, ensuring timely issue resolution and service excellence
- Developed strategies to improve client satisfaction and long-term retention
- Identified process gaps and recommended solutions to enhance service operations
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Event Supervisor
Data Connect Corporation
03.2014 - 03.2018
- Supervised event logistics and coordinated teams to ensure seamless execution
- Promoted from Technical Role to Event Lead, demonstrating strong leadership and problem-solving abilities
- Led cross-team communication, ensuring adherence to service standards and customer expectations
- Managed event logistics and operations.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Education
High School Diploma -
Erie High School
Erie, CO05.2012
Skills
- Service Operations Management
- Customer Service Excellence
- Team Leadership
- Technical & Automotive Knowledge
- Problem-Solving
- Leadership & Team Development
- Staff Training
- Performance Coaching
- Client Relations & Customer Experience
- Conflict Resolution
- Service Strategy Execution
- Pipeline management
- CRM proficiency
- New hire onboarding
Awards
Getting It Done Award, Perenso, 12/01/21, For outstanding service and client retention.
Timeline
SMB Account Manager
Verizon
10.2023 - Current
Account Executive
Perenso
03.2020 - 09.2023
Account Manager
Perenso
03.2018 - 03.2020
Event Supervisor
Data Connect Corporation
03.2014 - 03.2018
High School Diploma -
Erie High School
Similar Profiles
Mauricio CruzMauricio Cruz
Sales Consultant at VerizonSales Consultant at Verizon
Julia MadisonJulia Madison
Sales Account Coordinator at VerizonSales Account Coordinator at Verizon
Jordan HallJordan Hall
Verizon Wireless Sales Representative at VerizonVerizon Wireless Sales Representative at Verizon