Penelope Armentrout
Business Owner
Columbus,OH
Summary
Dedicated professional with a strong work ethic and effective communication skills. Experienced Customer Service Supervisor known for delivering exceptional service and quickly addressing inquiries. Committed to enhancing customer satisfaction and driving positive outcomes within a team-oriented environment. Willingness to relocate or commute to support organizational goals.
Overview
26
26
years of professional experience
Work History
Owner/Managing Member
Highball & Chaser, LLC (Amazon third-party seller)
Columbus, OH
04.2019 - Current
- Collaborated with a business partner on research to establish our company from the ground up.
- Established our Amazon third-party selling account through Amazon's rigorous verification process.
- Research and development of new products. We have over 40 active products listed on Amazon.
- Source appropriate suppliers and partners to develop new products.
- Facilitate pricing negotiations with suppliers.
- Manage all customer service issues to ensure seamless resolution and high satisfaction.
- Have a seller satisfaction rating of 4.9 stars in the United States.
- Managed shipping plans for product movement from China to U.S. and subsequently to Canada, U.K., and Germany.
- Administer the QuickBooks account, compile monthly financial documents for the bookkeeper, and finalize year-end duties.
- Accelerated growth of a start-up business to $6 million in revenue within five years.
Stay at Home Mom
The Armentrout Family
Valparaiso, IN
06.1999 - 06.2019
- Oversaw household operations.
- Collaborated with spouse to nurture two young boys into responsible members of society
- Oversaw all meal preparation and serving activities.
- Performed household chores efficiently.
- Partnered with educators and parents in role of Room Parent
- I supported coaches and players as a team mom for several travel baseball teams.
- Dedicated spouse to an aviation professional.
- Handled challenging situations, including busted chins, broken collarbones, broken legs, and broken hearts, throughout parenting two boys.
Education
High School Diploma -
Grove City High School
06-1987
Skills
- Administrative Oversight
- Regulatory Compliance
- Business Management
- Marketing tactics
- Small business operations
- Business launch
- Client Service
- Strategic Planning
- Customer Relations
- Problem solving
Education and Training
other
Timeline
Owner/Managing Member
Highball & Chaser, LLC (Amazon third-party seller)
04.2019 - Current
Stay at Home Mom
The Armentrout Family
06.1999 - 06.2019
High School Diploma -
Grove City High School