Penelope Gierak
Summary
Results-oriented Emergency Room Charge Person with a strong background in patient registration and phlebotomy. Enhanced operational efficiency and implemented quality improvement initiatives, significantly reducing infection rates. Experienced in staff training and development to uphold best practices in high-pressure settings, committed to advancing patient care within emergency services.
Overview
24
24
years of professional experience
Work History
Patient Registration Representative Charge
Henry Ford Health Systems/R1 RCM
Novi, MI
01.2019 - Current
- Acquire accurate patient insurance and demographic information for insurance providers and medical personnel. Implement quality improvement initiatives and innovative change strategies. Ensure thorough insurance verification, collect critical data elements, and assign ICD-10 and CPT codes relevant to patient registration using electronic medical records. Explain processes and forms to patients, securing proper signatures and documentation. Train new staff and deliver exceptional customer service on the midnight shift. Resolve issues effectively and efficiently.
- Verified insurance information to ensure accuracy for patient records.
- Applied ICD-10 and CPT codes to improve patient registration accuracy.
- Conducted training sessions for new staff to maintain service quality.
- Oversaw daily operations during midnight shifts to ensure smooth workflow.
Lead Phlebotomy Technician
ASCENSION PROVIDENCE
Howell, MI
01.2017 - 01.2020
- Lead daily operations of laboratory, ensuring adherence to policies and protocols. Oversee workflow, manage staff activities to enhance productivity and efficiency. Facilitate quality control processes and instrument maintenance, ensuring optimal laboratory performance.
- Trained new personnel on equipment and software, ensuring proficiency through annual competency assessments.
- Executed quality control tests, ensuring compliance with industry standards.
- Enhanced laboratory environment, fostering productivity and staff satisfaction.
Phlebotomist Specialist, Chief Technician, Lead Clerk VIII
University of Michigan Medical Center (Michigan Medicine)
Ann Arbor, MI
01.2009 - 01.2016
- Executed phlebotomy procedures for adult and pediatric patients, ensuring adherence to best practices. Led Afternoon and Midnight shifts, overseeing scheduling and payroll for designated staff. Coordinated the establishment of a new outpatient clinic, acknowledged for leadership and training of multiple new staff members, achieving rapid promotion through four levels. Collaborated with a specialized team for indwelling lines, achieving a 65% reduction in infection rates.
- Established a new outpatient clinic by coordinating logistics and resources.
- Acknowledged for effectively training new staff and demonstrating leadership skills.
- Achieved rapid promotion through four levels by demonstrating strong performance.
- Contributed to a 65% reduction in infection rates through team collaboration.
Benefit Services Coordinator
BCN SERVICES
Ann Arbor, MI
01.2008 - 01.2009
- Coordinated employer and employee benefit offerings under PEO umbrella, executed agent duties including marketing, selling, and implementing new benefits, and managed HR functions for assigned groups to ensure compliance and efficiency during company sale transition.
- Partnered with stakeholders to align benefit offerings with organizational goals, enhancing overall program effectiveness.
- Boosted employee engagement by developing tailored benefit solutions.
- Streamlined benefit administration processes, improving response time by 20%.
Marketing Representative
LIBERTY UNION LIFE ASSURANCE COMPANY
Madison Heights, MI
01.2007 - 01.2008
- Coordinated with internal stakeholders to develop marketing strategies that increased market penetration and contributed to business growth. Evaluated competitive strengths and assessed medical information for underwriting. Facilitated the sale of the branch, ensuring a smooth transition and compliance with all regulations.
- Supported branch sales initiatives through targeted marketing efforts, resulting in greater sales engagement.
- Cultivated strong relationships with agents, which directly improved branch performance.
- Generated $100k in new business for 2007/2008.
Senior Account Executive
TRINITY HEALTH PLANS/CARE CHOICES
Farmington Hills, MI
01.2003 - 01.2007
- Exceeded new business yearly sales goal by 96% in first six months.
- Identified competitive strengths to inform sales and renewal strategies. Developed agent relationships through open enrollments, health fairs, and community events while managing a portfolio of accounts to enhance client engagement and satisfaction.
- Achieved Michigan Accident and Health and Life Producer license by passing state examination and meeting all requirements.
Education
Special Education, Early Childhood Minor
Eastern Michigan University
Ypsilanti, MI05-1987
High School Diploma -
Belleville High School
Belleville, MI06-1982
Skills
- Phlebotomy, Patient Registration, ICD-10 Coding, CPT Coding, Expert Quality Improvement, Staff Training, Leadership, Customer Service, Call Center
- Insurance verification
- CPT coding
- ICD-10 coding
Timeline
Patient Registration Representative Charge
Henry Ford Health Systems/R1 RCM
01.2019 - Current
Lead Phlebotomy Technician
ASCENSION PROVIDENCE
01.2017 - 01.2020
Phlebotomist Specialist, Chief Technician, Lead Clerk VIII
University of Michigan Medical Center (Michigan Medicine)
01.2009 - 01.2016
Benefit Services Coordinator
BCN SERVICES
01.2008 - 01.2009
Marketing Representative
LIBERTY UNION LIFE ASSURANCE COMPANY
01.2007 - 01.2008
Senior Account Executive
TRINITY HEALTH PLANS/CARE CHOICES
01.2003 - 01.2007
Special Education, Early Childhood Minor
Eastern Michigan University
High School Diploma -
Belleville High School