Penelope Maldonado
Lake Wales
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Looking to grow with an amazing company long term who is looking for a great reliable worker with good work ethic!
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mann Lake
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Manager
Taco California
06.2021 - 04.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Customer Service Representative/Credit Repair Specialist
Cordova Financial
04.2023 - 02.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Associate
Ross Dress for Less
01.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Phlebotimst -
Ridge Technical College
Winter Haven, FL03-2023
High School Diploma -
Lake Wales High School
Lake Wales, FL06-2022
Skills
- Bilingual (Spanish)
- Customer satisfaction measurement
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Mann Lake
02.2025 - Current
Customer Service Representative/Credit Repair Specialist
Cordova Financial
04.2023 - 02.2025
Restaurant Manager
Taco California
06.2021 - 04.2025
Sales Associate
Ross Dress for Less
01.2019 - 05.2021
Phlebotimst -
Ridge Technical College
High School Diploma -
Lake Wales High School
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