Penelope Salinske
St. Petersburg,FL
Summary
Dynamic professional with a strong focus on results and extensive background in customer service and retail management at Charlotte Russe. Proven ability to boost customer satisfaction through strategic complaint resolution and efficient cash management. Competent in inventory management and adept at building positive relationships, facilitating a smooth shopping experience for all customers.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Walmart
Thornton, CO
10.2023 - 02.2024
- Assisted customers with transactions, ensuring accurate processing of payments and receipts.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash and card transactions, adhering to company policies for financial accuracy.
- Provided knowledgeable answers to customer inquiries regarding products and services.
Store Manager
Charlotte Russe
Chicago, IL
04.2019 - 03.2022
- Managed daily store operations, ensuring smooth workflow and customer satisfaction.
- Trained and supervised team members in merchandising and product display techniques.
- Monitored inventory levels, conducting regular stock audits to maintain accuracy.
- Resolved customer inquiries and complaints effectively to foster positive relationships.
- Analyzed sales trends to identify opportunities for improvement in store performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Telecommunications Operator
MacNeal Hospital
Chicago, IL
06.2017 - 08.2021
- Operated telecommunications systems to ensure efficient communication across departments.
- Managed incoming calls and routed them to appropriate personnel for prompt response.
- Monitored network performance and reported issues to maintenance teams for resolution.
- Assisted in training new operators on equipment usage and protocols for service excellence.
- Developed standard operating procedures to improve call handling efficiency and accuracy.
Education
MBA -
Webster University
Geneva Switzerland International Business Management
DePaul University
Chicago, IL08.2012
High School Diploma - Primary Academic
Morton West
Chicago, IL06.1998
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Data entry proficiency
- Retail merchandising
- Product merchandising
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Cultural awareness
- Stress management
- Telephone management
- Cross-selling
- Calm demeanor
- Positive and professional
Timeline
Customer Service Cashier
Walmart
10.2023 - 02.2024
Store Manager
Charlotte Russe
04.2019 - 03.2022
Telecommunications Operator
MacNeal Hospital
06.2017 - 08.2021
MBA -
Webster University
International Business Management
DePaul University
High School Diploma - Primary Academic
Morton West