Penelope Swartwood
Grand Ledge,MI
Summary
Results-driven customer service leader with a proven track record in team management and customer relationship building. Committed to enhancing satisfaction through effective communication and streamlined operations.
Overview
20
20
years of professional experience
Work History
Customer Service Associate Team Leader & Trainer
Value City Furniture
Lansing, MI
02.2006 - 12.2025
- Led team in delivering exceptional customer service experiences, enhancing overall satisfaction.
- Trained and mentored new associates, fostering a collaborative work environment.
- Implemented process improvements that streamlined operations and reduced response times.
- Resolved complex customer inquiries, ensuring accurate information and effective solutions.
- Helped manage cash office and finance accounts
- Helped open 10 mores stores in Michigan
- Trained Office Leads and Managers in multiple locations
Education
Bachelor of Arts - Economics
Wayne State University
Detroit, MI05-1999
Skills
- Customer relationship building
- Team management
- Delegation and supervision
- Training and coaching
- Computer Literate
Timeline
Customer Service Associate Team Leader & Trainer
Value City Furniture
02.2006 - 12.2025
Bachelor of Arts - Economics
Wayne State University