Penelope Wood
Seward,AK
Summary
Results-driven supervisor specializing in team leadership and program development. Expertise in staff training and conflict resolution supports organizational goals, fostering a culture of collaboration and continuous improvement.
Overview
11
11
years of professional experience
Work History
ACT Team Supervisor
Seaview Community Services
Seward, AK
02.2026 - Current
- Supervised a team of three on the Community ACT Team to include a clinical associate, case manager, and nurse
- Provided weekly psychotherapy services to 21 clients on the ACT Team
- Provided transportation services and assisted clients with their ADLs to include cleaning, grocery shopping, picking up medications, working on communication skills and appropriate human interaction in the community, personal hygiene, dressing for the weather, laundry, and accessing public transportation and community resources
- Provided psycho-education to clients to include budgeting, healthy lifestyle habits, medication management, substance use recovery, relapse prevention, daily living skills, stress management, social skills, and problem-solving
- Provided weekly supervision to all team members focusing on their performance and employee well-being, current goals and roadblocks, discussing recent successes and areas for improvement, and addressing workload and burn-out
- Provided a safe space for team members to discuss issues they are having, both personal and professional, and assisting them with work-life balance and maintaining their own mental health and stress levels, as needed
- Assisted with case management from government public assistance, SSI, SSDI, and Medicaid to helping clients renew their apartment lease, obtain new government documents, fill out paperwork, obtaining funds for rental assistance, and providing support throughout any legal issues
- Provided community-based activities for clients to immerse themselves in social activities from game nights and coffee outings to hikes and outdoor activities to ensure regular exercise and connection with peers
School-Based Therapist
Providence Alaska Medical Center
Kodiak, AK
10.2024 - 02.2026
- Supported a caseload of 30–50 students with mental health challenges, improving emotional well-being and academic engagement through individualized counseling
- Developed and implemented crisis response protocols in collaboration with school administration and counseling teams, enhancing student safety and responsiveness to emergencies
- Led group therapy sessions that promoted coping skills, resilience, and peer support, positively impacting student mental health outcomes
- Fostered a safe and inclusive environment for LGBTQIA+ students, increasing access to support resources and promoting community acceptance
- Contributed to school-wide mental health initiatives, improving student awareness of available counseling services and support networks
- Developed and implemented personalized treatment plans addressing unique needs of students
- Collaborated with educators and parents to facilitate effective communication regarding student progress
- Utilized evidence-based practices to assess student behavior and emotional challenges effectively
- Provided crisis intervention services to students experiencing acute psychological distress
Live-In Nanny
The Meyer Family
Crested Butte, CO
03.2021 - 10.2024
- Provided full-time care for five children under 8, creating a structured and nurturing environment that supported emotional, social, and cognitive development
- Designed and implemented creative and active programs including arts, outdoor exploration, museum visits, and educational projects enhancing curiosity, problem-solving, and physical activity
- Guided children in developing resilience, healthy coping strategies, and conflict resolution skills, fostering emotional intelligence and positive sibling relationships
- Managed household operations, including meal preparation, grocery shopping, laundry, and heavy cleaning, ensuring a safe and organized living environment
- Coordinated transportation and schedules, including school runs, extracurricular activities, and family outings, demonstrating reliability and logistical efficiency
- Strengthened family well-being by balancing nurturing care with structured routines, contributing to overall child growth and happiness
Clinical Supervisor
Downtown Emergency Service Center
Seattle, WA
03.2020 - 03.2021
- Supervised and mentored a team of 10+ clinical and support staff, enhancing team performance, professional development, and service quality
- Led crisis assessments and interventions, ensuring effective, timely responses for clients experiencing acute mental health or substance-related crises
- Played a key role in recruitment and hiring, conducting interviews and selecting candidates aligned with organizational values and client care standards
- Monitored staff performance through structured monthly supervision, providing actionable feedback and promoting continuous professional growth
- Delivered direct support to unhoused and addicted clients, providing essential resources, emotional care, and harm-reduction interventions, including NARCAN administration
- Designed and conducted training sessions and weekly meetings, improving staff skills, communication, and operational consistency
Team Lead
Denton County MHMR - Psychiatric Triage
Denton, TX
12.2017 - 03.2020
- Delivered psychiatric evaluations and crisis interventions at the psychiatric triage facility for adults and youth to determine level of care needed to ensure the safety of the client
- Delivered psychiatric evaluations and crisis interventions with our on-call mobile crisis team providing services to hospitals, jails, universities, high schools, private homes, and clinics—ensuring timely, compassionate, and effective care and determining level of care needed to provide safety for each client
- Trained and mentored new and existing staff, standardizing crisis intervention protocols and promoting adherence to evidence-based practices
- Collaborated with supervisors to staff complex cases, ensuring all interventions were executed with integrity and respect for client needs
- Built and maintained strategic partnerships with law enforcement, mental health deputies, and psychiatric/medical facilities, streamlining client transitions to higher levels of care
- Acted as a key liaison across multidisciplinary teams to coordinate crisis responses, improve client outcomes, and enhance organizational efficiency
Residential Counselor
Phoenix House Texas
Dallas, TX
12.2016 - 12.2017
- Managed a caseload of 15+ adolescents with active substance use disorders, delivering individual, family, and group therapy to support recovery and personal growth
- Conducted Utilization Reviews (URs) to advocate for adequate treatment duration, ensuring clients received evidence-based care aligned with their recovery needs
- Led weekly family therapy sessions, strengthening communication, accountability, and support systems for long-term success
- Facilitated thrice-weekly group therapy sessions, helping clients recognize triggers, build coping strategies, and improve interpersonal skills
- Designed and coordinated structured activities, outings, and events to foster a positive, inclusive, and therapeutic residential environment
- Played a key role in enhancing clients’ resilience, coping skills, and social-emotional development, contributing to measurable improvements in
Intensive Crisis Case Management
Denton County MHMR
Denton, TX
01.2015 - 12.2016
- Managed a caseload of 10+ high-risk crisis clients, delivering intensive, individualized support to stabilize mental health and ensure safety
- Conducted daily check-ins in the community, clients’ homes, or at the facility, providing resources and interventions to address immediate needs
- Facilitated access to therapy, housing, rehabilitation programs, medication management, and basic needs, promoting holistic client stability
- Executed follow-up appointments within 24 hours for clients screened for suicidal ideations, determining appropriate care level and coordinating
intensive case management or outpatient therapy - Developed and implemented safety plans, mitigating risk and enhancing client protection
- Advocated for clients by linking them with community-based supports and monitoring progress, contributing to measurable improvements in safety, treatment adherence, and overall well-being
Education
Master of Science - Rehabilitation Counseling
University of North Texas
Denton, TX05-2018
Bachelor of Science - Addiction Counseling
University of North Texas
Denton, TX12-2014
Skills
- Training and mentoring
- Staff management
- Attention to detail
- Decision-making
- Staff development
- Team building
- Relationship building
- Conflict resolution
- Verbal and written communication
- Employee development
- Problem-solving
- Time management
Timeline
ACT Team Supervisor
Seaview Community Services
02.2026 - Current
School-Based Therapist
Providence Alaska Medical Center
10.2024 - 02.2026
Live-In Nanny
The Meyer Family
03.2021 - 10.2024
Clinical Supervisor
Downtown Emergency Service Center
03.2020 - 03.2021
Team Lead
Denton County MHMR - Psychiatric Triage
12.2017 - 03.2020
Residential Counselor
Phoenix House Texas
12.2016 - 12.2017
Intensive Crisis Case Management
Denton County MHMR
01.2015 - 12.2016
Master of Science - Rehabilitation Counseling
University of North Texas
Bachelor of Science - Addiction Counseling
University of North Texas