Peng Ceu
https://www.linkedin.com/in/peng-ceu-310896169/
Indianapolis,IN
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations/Team Lead
Walmart
08.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Customer Service
Walmart
03.2019 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Inventory/Quality Control Inspector
Dia&Co
01.2018 - 10.2018
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
Education
Bachelor of Science - Business Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2022
Skills
- Problem Anticipation and Resolution
- Store Merchandising
- Staff Supervision
- Finance and Accounting Oversight
- Speak more than one language
- Speak Burmese, Hakha Chin
Languages
Burmese/ Hakha Chin
Native or Bilingual
Timeline
Supervisor of Operations/Team Lead
Walmart
08.2022 - Current
Customer Service
Walmart
03.2019 - 08.2022
Inventory/Quality Control Inspector
Dia&Co
01.2018 - 10.2018
Bachelor of Science - Business Management
Indiana University - Purdue University Indianapolis
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