Peng Ceu

• Be responsible running the store smoothly
• Getting inventory count nearly perfect as to get less than -1, every week
• Delivery an exceptional dining restaurant for customers to live a better live
• Challenging employees to be their best at serving foods as well as developed their live
• Create a safe and empowering conversational environment food associate to listen, appreciate, acknowledge and challenge each others.
• Monitored inventory levels and placed orders to restock shelves.
• Prepared monthly reports on sales figures, expenses, profits.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of employee performance reviews.
• Reviewed customer feedback to make operational improvements and promote satisfaction.

• Mentored and guided employees to foster proper completion of assigned duties
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
• Built strong relationships with customers through positive attitude and attentive response
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Led cross-functional teams in developing innovative solutions for improving operational efficiencies.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Investigated and resolved customer inquiries and complaints quickly
• Recommended products to customers, thoroughly explaining details
• Responded proactively and positively to rapid change
• Educated customers about billing, payment processing and support policies and procedures
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

I started to work there as when they first opened the warehouse along with many of those who don’t speak English as theirs first language, meaning, i had to trach them how to pick and pack the right and properly to do so. In due time, i eventually had to move over to inventory and quality team.

• Teaching how to pick and pack to the whole team as i was the inly one who fluently know how to to speak different languages who were hires along with me.
• Communicated with production team members about quality issues
• Performed visual inspections and non-destructive tests where appropriate
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
• Evaluated components and final products against quality standards and manufacturing specifications
• Monitored performance and generated reports detailing quality of product and defect rates.