Penina Mutothori
Garland,TX
Summary
Dynamic Delinquency Specialist with a proven track record at Associa Client Shared Services Center. Skilled in complex problem-solving and client relations, I enhanced operational efficiency through strategic process improvements. Known for attention to detail and effective communication, I consistently deliver results while managing multiple priorities in fast-paced environments.
Overview
49
49
years of professional experience
Work History
Delinquency Specialist
Associa Client Shared Services Center
02.2016 - Current
Module Processor
Mellon Management
07.2005 - 01.2010
- Managed workload effectively, prioritizing tasks based on deadlines and available resources.
- Enhanced overall module processing capacity by assisting in the evaluation and implementation of new technologies, equipment upgrades, and process improvements.
- Maintained accurate records of processed modules, facilitating easy tracking and inventory management.
- Proactively identified potential bottlenecks in the module processing pipeline and implemented corrective measures to ensure smooth flow of operations.
Administrative Assistant to the Director
Ministry of Health
01.1976 - 02.2002
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
Education
No Degree - Pharmacy
Remington College
Dallas, TX11-2010
Skills
- Teamwork orientation
- Patience and persistence
- Collection strategies
- Stress tolerance
- Client relations
- Complex Problem-solving
- Customer research
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Clear communication
Languages
English
Swahili
Kikuyu
Timeline
Delinquency Specialist
Associa Client Shared Services Center
02.2016 - Current
Module Processor
Mellon Management
07.2005 - 01.2010
Administrative Assistant to the Director
Ministry of Health
01.1976 - 02.2002
No Degree - Pharmacy
Remington College