PENNEY BAKER
Henrico ,VA
Summary
Focused professional with 9.5+ years of experience and a proven knowledge of customer satisfaction, customer retention, and customer communications. Aiming to leverage my skills to successfully fill the Front desk role at your company. To obtain a challenge career with the opportunity to learn and grow
I would be a asset for the company i love talking and helping resolve problems
Overview
15
15
years of professional experience
Work History
Customer Service Representative
National Customer Service
Irvine, CA
03.2010 - 10.2021
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- I often train new employees, promoted to floor supervisor, focused and well organized
- Conference in with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Retention
Receptionist /Sales Associate
Trees r Us
Anaheim, CA
08.2018 - 01.2019
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- File and maintain records
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Schedule appointments and maintain and update appointment calendars
- Keep a current record of staff members' whereabouts and availability
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
- Front desk attendant, answer phones, data entry, check ID, various office duties, Intake applications
- Holiday help
Loan Originator
National Pacific Mortgage
Irvine, CA
11.2008 - 05.2009
- Verify and examine information and accuracy of loan application and closing documents
- Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications
- Answer questions and advise customers regarding loans and transactions
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications
Cashier
7 Eleven
Newport Beach, CA
02.2007 - 05.2008
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
Education
A.A. - Business Administration
KAPLAN UNIVERSITY
Pempe, AZ04.2013
High School Diploma -
HYDE PARK HIGH
Hyde Park, MA06.1981
Skills
- Customer service specialist
- Computer
- Typing 25 words
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Account updating
- Paperwork Processing
- Data Entry
- Scheduling
- Appointment Scheduling
- Data Collection
- Positive and professional
References
References available upon request.
Coursework
Biology
Timeline
Receptionist /Sales Associate
Trees r Us
08.2018 - 01.2019
Customer Service Representative
National Customer Service
03.2010 - 10.2021
Loan Originator
National Pacific Mortgage
11.2008 - 05.2009
Cashier
7 Eleven
02.2007 - 05.2008
A.A. - Business Administration
KAPLAN UNIVERSITY
High School Diploma -
HYDE PARK HIGH