Pennie Lowe
Akron,OH
Summary
Adept Field Service Technician with a proven track record at Redbox Automated Retail LLC, showcasing expertise in troubleshooting, repair, and customer service excellence.extensive experience servicing, troubleshooting and repairing equipment. Leveraged strong organizational skills and hand tools proficiency to enhance equipment functionality and reliability, significantly improving service efficiency. Demonstrated exceptional ability to multitask and prioritize work orders, ensuring optimal customer satisfaction.
Overview
16
16
years of professional experience
Work History
Field Service Technician
Redbox Automated Retail LLC
Akron, OH
12.2008 - 07.2024
- Performed preventative maintenance and repairs on a variety of equipment, including Redbox, ecoATM, KeyMe, Amazon Lockers, and ChargeIt.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
- Installed new components or replaced defective parts to restore functionality.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Drove and maintained company vehicle, keeping in peak condition.
- Handled telephone support calls to determine issues and provide solutions.
- Completed all necessary paperwork for service calls in a timely manner.
Education
Associate of Arts - Computational Science
University of Phoenix
Tempe, AZ05-2011
Skills
- Troubleshooting and repair
- Installation and maintenance
- Software configuration
- Work order prioritization
- Hand tools proficiency
- Inventory Management
- Route Planning
- Customer Facing
- Organizational Skills
- Multitasking Abilities
Timeline
Field Service Technician
Redbox Automated Retail LLC
12.2008 - 07.2024
Associate of Arts - Computational Science
University of Phoenix
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