Pennie Myers
Willow Springs,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Plans and Permits Technician position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Market Delivery Associate
XDT, Lowe's Companies
Garner, NC
09.2021 - Current
- Answer inbound internal and external calls, execute home delivery processes to solve inquiries and issues in order to maintain customer satisfaction
- Process orders and fulfill customer's needs.
- Work with team of 15 with high call volume of over 700 deliveries scheduled per day during busy seasons and holidays.
- Complete refund/rebills and exchanges for new deliveries for defective and damaged appliances.
- Work cases that come in assigned to our facility by call center.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Utilize time management skills , multitask , keep up with corresponding emails, alerts and other tasks to make sure deliveries go well
- Resolve customer issues as efficiently and quickly as possible while upholding company policies and procedures.
- Communicate customer complaints, requests, and feedback to company management for swift resolution.
- Communicate with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedite deliveries to meet customer deadlines and requirements.
Head Cashier/Cashier• Front End Supervisor
Lowe's Companies Inc
Garner, NC
04.2005 - 09.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Trained and coached cashier up to 20 team members on checkout procedures and strategies to maximize customer satisfaction
Education
Associates Degree - Information Systems Computer Programming
Johnston Community College
Smithfield, NC1998
High School Diploma -
Midway High School
Dunn, NC1994
Skills
- Excellent customer service
- Verbal and Written Communication
- Detail oriented
- Windows experience
- MS office/home experience
- MS teams experience
- Avaya phone experience / Multi-line phone systems
- Email correspondence
- Time Management
- Retail knowledge of home improvement services, products and deliveries
- Record Keeping
- Scheduling
- Math Skills
- Retail Logistics
- Order Picking and Processing
- Inventory and Stocking
- Internet research
- Keyboarding – typing
Affiliations
Lowe's Heroes - Carter's Kids Project 2014
Lowe's Voice Team
Lowe's Mentoring
References
Virginia Momont 919-609-0712
Wendy Munich 919-464-3904
Lisa Whitley 919-985-5011
Timeline
Market Delivery Associate
XDT, Lowe's Companies
09.2021 - Current
Head Cashier/Cashier• Front End Supervisor
Lowe's Companies Inc
04.2005 - 09.2021
Associates Degree - Information Systems Computer Programming
Johnston Community College
High School Diploma -
Midway High School