Pennie Myers
Willow Springs,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Plans and Permits Technician position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Market Delivery Associate
XDT, Lowe's Companies
09.2021 - Current
- Answer inbound internal and external calls, execute home delivery processes to solve inquiries and issues in order to maintain customer satisfaction
- Process orders and fulfill customer's needs.
- Work with team of 15 with high call volume of over 700 deliveries scheduled per day during busy seasons and holidays.
- Complete refund/rebills and exchanges for new deliveries for defective and damaged appliances.
- Work cases that come in assigned to our facility by call center.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Utilize time management skills , multitask , keep up with corresponding emails, alerts and other tasks to make sure deliveries go well
- Resolve customer issues as efficiently and quickly as possible while upholding company policies and procedures.
- Communicate customer complaints, requests, and feedback to company management for swift resolution.
- Communicate with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedite deliveries to meet customer deadlines and requirements.
Head Cashier/Cashier• Front End Supervisor
Lowe's Companies Inc
04.2005 - 09.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Trained and coached cashier up to 20 team members on checkout procedures and strategies to maximize customer satisfaction
Education
Associates Degree - Information Systems Computer Programming
Johnston Community College
Smithfield, NC1998
High School Diploma -
Midway High School
Dunn, NC1994
Skills
- Excellent customer service
- Verbal and Written Communication
- Detail oriented
- Windows experience
- MS office/home experience
- MS teams experience
- Avaya phone experience / Multi-line phone systems
- Email correspondence
- Time Management
- Retail knowledge of home improvement services, products and deliveries
- Record Keeping
- Scheduling
- Math Skills
- Retail Logistics
- Order Picking and Processing
- Inventory and Stocking
- Internet research
- Keyboarding – typing
Affiliations
Lowe's Heroes - Carter's Kids Project 2014
Lowe's Voice Team
Lowe's Mentoring
References
Virginia Momont 919-609-0712
Wendy Munich 919-464-3904
Lisa Whitley 919-985-5011
Timeline
Market Delivery Associate
XDT, Lowe's Companies
09.2021 - Current
Head Cashier/Cashier• Front End Supervisor
Lowe's Companies Inc
04.2005 - 09.2021
Associates Degree - Information Systems Computer Programming
Johnston Community College
High School Diploma -
Midway High School
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