Pennie Roy
Ripley,TN
Summary
Adept at optimizing schedules and enhancing client relations, my tenure at Stericycle, Inc. showcased my ability to streamline Specialist schedule and boost customer satisfaction. Leveraging strong computer skills and a collaborative spirit, I effectively resolved scheduling conflicts when needed and implemented best practices while scheduling Sericycle's top customers.
Overview
7
7
years of professional experience
Work History
Preferred Services Scheduler
Stericycle, Inc.
Bannockburn, IL
09.2017 - 01.2025
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout with specialists.
- Determined the most efficient timeline for completing a given training assignment, while ensuring optimal resource utilization.
- Answered phones and routed voicemails to respective employees.
- Resolved scheduling disputes between the Specialist and the customer.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Performed data entry into computer via Salesforce.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ12-2008
Skills
- Schedule verification
- Customer-specific scheduling
- Strong work ethic
- Computer skills
- Microsoft Office Suite
- Problem-solving
- Teamwork and collaboration
- Good Communication Skills
- Customer scheduling
- Can prioritize while handling multiple tasks
Affiliations
- When not working I help work on the family race car that my son drives and if not working on the car then you can find me with a book in my hands.
Accomplishments
- In the last year I meet my goals 11 months out of the 12 months.
- Mentored new schedulers as needed .
Timeline
Preferred Services Scheduler
Stericycle, Inc.
09.2017 - 01.2025
Associate of Arts - Business
University of Phoenix
Similar Profiles
Kimberly CrabtreeKimberly Crabtree
Dispatcher at Stericycle, Inc.Dispatcher at Stericycle, Inc.
Jim AndersonJim Anderson
Plant Associate at StericyclePlant Associate at Stericycle
David KingDavid King
Maintenance Technician at StericycleMaintenance Technician at Stericycle
Christina DuffanyChristina Duffany
Sales Associate at Cracker Barrel Old Country Store IncSales Associate at Cracker Barrel Old Country Store Inc
Kaylan GravesKaylan Graves
Substitute Teacher, K-12 at Lauderdale County Board Of EducationSubstitute Teacher, K-12 at Lauderdale County Board Of Education