Summary
Work History
Education
Skills
Timeline
09
Penny Alexander

Penny Alexander

Louisville,KY

Summary

Dynamic professional with a clean driving record and exceptional customer service skills, honed at Uber. Proven ability to manage time effectively while ensuring punctual deliveries. Experienced in utilizing GPS technology for optimal route planning, enhancing efficiency and client satisfaction. Committed to maintaining high safety standards and fostering strong client relationships.

Work History

Driver

Uber
05.2025 - Current
  • Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
  • Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
  • Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
  • Leveraged GPS technology to optimize driving routes and reduce travel times.
  • Adapted quickly to changing traffic conditions, ensuring a smooth ride experience for passengers.
  • Utilized app-based tools for efficient trip management and payment processing.
  • Collaborated with support teams to resolve service issues and enhance user experience.
  • Demonstrated strong time management skills by balancing multiple ride requests effectively.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Legal Intake Specialist

OPALESCENT IT SOLUTIONS, INC
07.2025 - 10.2025
  • Conducted initial client interviews to gather essential information for legal case assessments.
  • Managed and organized case files to ensure easy access and retrieval of client information.
  • Assisted attorneys in preparing documentation for court submissions and legal proceedings.
  • Maintained detailed records of client interactions and case progress within database systems.
  • Entering and updating client information into CRM system
  • Managing assigned leads efficiently and directed by leadership
  • Meeting minimum daily performance and activity metrics
  • Collaborated with team members to streamline intake processes, enhancing operational efficiency.
  • Responded promptly to client inquiries, providing accurate information and support as needed.
  • Developed familiarity with legal terminology and procedures to support case management efforts.
  • Ensured compliance with company policies while handling sensitive client information confidentially.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.

Education

No Degree - Paralegal Studies

Sullivan University
Louisville, KY
05-2003

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving

Timeline

Legal Intake Specialist

OPALESCENT IT SOLUTIONS, INC
07.2025 - 10.2025

Driver

Uber
05.2025 - Current

No Degree - Paralegal Studies

Sullivan University
Penny Alexander