Penny Baker
China
Summary
Dynamic Restaurant Manager with a proven track record at McDonald's, excelling in team management and budget oversight. Expert in employee training and customer service, I enhanced staff performance and optimized profits through effective cost control. Committed to service excellence, I fostered a positive work environment that drove operational success. Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
McDonald's Restaurant
Saint Clair Shores
09.2019 - Current
- Managed team of 10-15 employees in fast-paced environment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising crew members, delivering optimal productivity.
- Optimized profits by controlling food, beverage and labor costs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Delegated work to staff, setting priorities and goals.
Education
BBA -
Walsh College
Troy, MI01-2006
Skills
- Restaurant operations
- Employee training
- Budget management
- Customer service
- Inventory management
- Service excellence
- Operations management
- Customer-oriented
- Labor and food cost control
- Team management
References
References available upon request.
Timeline
Restaurant Manager
McDonald's Restaurant
09.2019 - Current
BBA -
Walsh College
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